Remove Customer Service Remove Metrics Remove Procurement Analytics Remove Retail
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What Are Retail KPIs? The Most Important Retail Metrics in 2023

ShipBob

As a retailer, so much of your time and energy goes into managing your inventory , streamlining your logistics, building partnerships, and curating the customer experience. To find out, you’ll need to track Key performance Indicators, or KPIs, for your retail business. What is a retail KPI?

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. One master of freight procurement is Kyle Masters. For their customers, “on time” is customer defined.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

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Time for a Supply Chain Metrics Cleaning

Logility

Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.

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Are You Caught in Word Salad Dribble?

Supply Chain Shaman

I see a preponderance of reports and white papers that have lots of pages but say little. Optimization engines to improve functional metric performance resulted in an exploding number of planners. Let’s take a couple of examples: Retail Available to Promise (ATP). A major retailer has 33 instances of Manhattan.

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The Most Important Distribution Center Metrics to Track and Understand

GlobalTranz

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas.

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Prescriptive Analytics for Supply Chain Optimization: 6 Powerful Use Cases 

ThroughPut

If there’s any piece of technology or analytics that can help with the most advanced data-driven decision-making in the supply chain right now, that’s prescriptive analytics. It is the most promising form of analytics in the market currently. What Is Prescriptive Analytics in Supply Chain? How should the supplier perform?