Expert insights. Personalized for you.
Using technology to improve last mile metrics is essential to driving last mile costs down, but how do shippers know if the technology is helping or hurting? Essentially, shippers need to track these 11 metrics. On-Time Deliveries Are King of Last Mile Metrics. MORE
For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. In the supply chain, variability and volatility come from many sources. The best way to start the design of an agile supply chain is to look at the sources of variability and market volatility that your supply chain encountered in the prior year. MORE
by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. If you’re building highly customized, one-off products, like ships, SEIO will likely suit your needs best. MORE
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto. MORE
Adding automated integration of data from multiple sources, sites, regions and countries allows planners to accelerate decision making without having to wait. It has to be integrated seamlessly from all sources. When can I tell the customer it will ship? MORE
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. MORE
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. MORE
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto. MORE
Meanwhile, Lowe’s has created the LoweBot , which boosts customer service, explains Dan Gilmore of Supply Chain Digest. More companies are turning to robotics to find new ways to bridge the divide between a dwindling number of customer service representatives, including store associates, and maintaining around-the-clock operations. Moreover, customers can make purchases online and have them shipped to the store or their home. MORE
Tips for improving customer experience. “Users can easily now look at your global or regional supply situation and quickly source alternates when required, but the key here is to practice your response. This is just good customer service. MORE
The result is expensive; using faster shipping methods to get the part back on the shop floor. There is no limit to the data sources that can be connected or how the data can be sliced and diced and made visual to accommodate the different layers and levels of the manufacturing enterprise. MORE
Trey Howard Trey Howard is the President of Operations at Specialty Fuel Services. Getting referrals was becoming more out of reach as we couldn’t even acquire or retain customers lest to get referrals. We made our frontline employee the #1 and made the customer the #2. MORE
Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry. MORE
Unfortunately, the data of the past is not always the best source for action today. If a company charges less and sacrifices speed, it may be time to look for another service provider. This allows you to invoice customers faster by working with carriers that have faster upload cycles. MORE
Getting customers what they want, in a timely manner and at the lowest possible cost (without sacrificing quality) is the foundation of any product-based business. Things are produced on time, on standard and exceeding customer expectations in the process. MORE
For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands. MORE
Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. It combines decisions across sell, deliver, make and source processes to drive value based outcomes. Metrics Alignment. MORE
For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands. MORE
Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Instead, I think that it needs to be holistic to balance the trade-offs of source, make and deliver together. MORE
In the complex world of modern transportation, companies lacking the experience to professionally handle the intricacies of transportation management are sure to find controlling shipping costs an extreme challenge. This is especially true if the objective is to optimize freight costs controls in order to realize significant savings that can be passed on to customers and company stakeholders. Shipping costs impact all departments' budgets. MORE
What’s my shipping strategy? Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. . MORE
There was no room service. The irony is that there is more market data available on true customer spending with less latency than ever before. The longer that the company takes to sense the market reality, the bigger the impact on costs, write-offs and customer service. MORE
3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. The goal is to keep inventory levels at a minimum to meet customer needs. 10 Soft Metric Considerations in Measuring Supply Chain Performance. MORE
You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty. MORE
Take a look at how a business can use technology , metrics , and services to improve transportation processes, which range from supplier shipping to route optimization. Data originates from one of two primary sources: individual sensors gathering data or manual entry of data. In automated data gathering, which is driven by the Internet of Things through radio frequency identification chips or other automated data capture, data is aggregated from thousands of sources. MORE
Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours). MORE
I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. 5 A Focus on Functional Metrics Throws the Supply Chain Out of Balance. MORE
Source: Dictionary.com. One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. MORE
Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. Cash-to-cash is a compound metric. MORE
When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month. MORE
Introduction Third-party logistics provider (3PL) is a company that provides outsourced logistics services to other organizations. In the past years, activities of logistics have increased and particularly outsourcing services to 3PL providers. MORE
Today, we’re taking a look at service level, and how having better supply chain intelligence can make your service level a gold medal contender. What do gold medal service levels look like? Smith is able to meet or exceed its service level goals 99 % of the time. MORE
So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Overall Costs of Less Than Truckload Freight Shipping. For an organization to justify the cost of using Less than truckload freight shipping, the topic of return on investment usually crops up. Customer Satisfaction. MORE
Product sourcing. Product sourcing is the process of purchasing or creating products that you can sell. You’ll want to treat your prototype as if it’s for sale by gaining as much feedback as possible from potential customers. What sounds like a lot of money? million. MORE
The Descartes Global Logistics Network has 16,500+ customers on it, with more than 13 billion messages processed per year and more than 66 million routes/resources managed per year. What is the #1 technology topic Descartes CEO Ed Ryan gets asked about? MORE
Material movement is similarly about friction and flow, and to speed things up, we have to think about how to improve flow, and to measure ourselves on customer satisfaction and cash generation. You can either ship it by boat from China (30 days) or by plane (FedEx). MORE
Customer Service Metrics Shipping Sourcing QAD
MARCH 28, 2019
Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.
Cerasis
APRIL 25, 2016
3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. The goal is to keep inventory levels at a minimum to meet customer needs. 10 Soft Metric Considerations in Measuring Supply Chain Performance.
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Cerasis
OCTOBER 10, 2017
Using technology to improve last mile metrics is essential to driving last mile costs down, but how do shippers know if the technology is helping or hurting? Essentially, shippers need to track these 11 metrics. On-Time Deliveries Are King of Last Mile Metrics.
Supply Chain Shaman
MARCH 18, 2018
Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. Cash-to-cash is a compound metric.
Supply Chain Shaman
MAY 13, 2015
Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Instead, I think that it needs to be holistic to balance the trade-offs of source, make and deliver together.
ShipBob
AUGUST 5, 2020
What’s my shipping strategy? Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. .
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Cerasis
MAY 23, 2016
So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Overall Costs of Less Than Truckload Freight Shipping. For an organization to justify the cost of using Less than truckload freight shipping, the topic of return on investment usually crops up. Customer Satisfaction.
Supply Chain Shaman
AUGUST 7, 2019
When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.
Supply Chain Shaman
OCTOBER 8, 2019
I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. 5 A Focus on Functional Metrics Throws the Supply Chain Out of Balance.
Talking Logistics
NOVEMBER 21, 2016
You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty.
Kinaxis
MARCH 22, 2017
by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. If you’re building highly customized, one-off products, like ships, SEIO will likely suit your needs best.
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Cerasis
FEBRUARY 6, 2017
Meanwhile, Lowe’s has created the LoweBot , which boosts customer service, explains Dan Gilmore of Supply Chain Digest. More companies are turning to robotics to find new ways to bridge the divide between a dwindling number of customer service representatives, including store associates, and maintaining around-the-clock operations. Moreover, customers can make purchases online and have them shipped to the store or their home.
Supply Chain Game Changer
NOVEMBER 19, 2018
Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).
Supply Chain Shaman
SEPTEMBER 20, 2015
Source: Dictionary.com. One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often.
Supply Chain Shaman
JUNE 6, 2013
Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. It combines decisions across sell, deliver, make and source processes to drive value based outcomes. Metrics Alignment.
Kinaxis
NOVEMBER 24, 2016
Adding automated integration of data from multiple sources, sites, regions and countries allows planners to accelerate decision making without having to wait. It has to be integrated seamlessly from all sources. When can I tell the customer it will ship?
ShipBob
AUGUST 3, 2020
Product sourcing. Product sourcing is the process of purchasing or creating products that you can sell. You’ll want to treat your prototype as if it’s for sale by gaining as much feedback as possible from potential customers. What sounds like a lot of money? million.
Abivin
MAY 9, 2019
Introduction Third-party logistics provider (3PL) is a company that provides outsourced logistics services to other organizations. In the past years, activities of logistics have increased and particularly outsourcing services to 3PL providers.
Supply Chain Shaman
AUGUST 26, 2015
There was no room service. The irony is that there is more market data available on true customer spending with less latency than ever before. The longer that the company takes to sense the market reality, the bigger the impact on costs, write-offs and customer service.
Turvo
MAY 29, 2020
Unfortunately, the data of the past is not always the best source for action today. If a company charges less and sacrifices speed, it may be time to look for another service provider. This allows you to invoice customers faster by working with carriers that have faster upload cycles.
6 River Systems
JUNE 10, 2019
Trey Howard Trey Howard is the President of Operations at Specialty Fuel Services. Getting referrals was becoming more out of reach as we couldn’t even acquire or retain customers lest to get referrals. We made our frontline employee the #1 and made the customer the #2.
Cerasis
NOVEMBER 19, 2015
Take a look at how a business can use technology , metrics , and services to improve transportation processes, which range from supplier shipping to route optimization. Data originates from one of two primary sources: individual sensors gathering data or manual entry of data. In automated data gathering, which is driven by the Internet of Things through radio frequency identification chips or other automated data capture, data is aggregated from thousands of sources.
Supply Chain Shaman
OCTOBER 7, 2012
For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. In the supply chain, variability and volatility come from many sources. The best way to start the design of an agile supply chain is to look at the sources of variability and market volatility that your supply chain encountered in the prior year.
6 River Systems
DECEMBER 11, 2018
Tips for improving customer experience. “Users can easily now look at your global or regional supply situation and quickly source alternates when required, but the key here is to practice your response. This is just good customer service.
Talking Logistics
APRIL 12, 2017
The Descartes Global Logistics Network has 16,500+ customers on it, with more than 13 billion messages processed per year and more than 66 million routes/resources managed per year. What is the #1 technology topic Descartes CEO Ed Ryan gets asked about?
NC State SCRC
DECEMBER 8, 2019
Material movement is similarly about friction and flow, and to speed things up, we have to think about how to improve flow, and to measure ourselves on customer satisfaction and cash generation. You can either ship it by boat from China (30 days) or by plane (FedEx).
Aera Technology
AUGUST 9, 2016
Today, we’re taking a look at service level, and how having better supply chain intelligence can make your service level a gold medal contender. What do gold medal service levels look like? Smith is able to meet or exceed its service level goals 99 % of the time.
Supply Chain Action Blog
AUGUST 26, 2018
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure.
Supply Chain Action Blog
AUGUST 26, 2018
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure.
Supply Chain Action Blog
MARCH 21, 2019
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto.
FLEXE
JUNE 14, 2018
For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands.
FLEXE
JUNE 14, 2018
For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands.
6 River Systems
FEBRUARY 25, 2019
Getting customers what they want, in a timely manner and at the lowest possible cost (without sacrificing quality) is the foundation of any product-based business. Things are produced on time, on standard and exceeding customer expectations in the process.
Cerasis
AUGUST 25, 2015
In the complex world of modern transportation, companies lacking the experience to professionally handle the intricacies of transportation management are sure to find controlling shipping costs an extreme challenge. This is especially true if the objective is to optimize freight costs controls in order to realize significant savings that can be passed on to customers and company stakeholders. Shipping costs impact all departments' budgets.
Supply Chain Action Blog
SEPTEMBER 7, 2018
This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto.
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