Remove Customer Service Remove Metrics Remove Shipping Remove Sourcing

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. The goal is to keep inventory levels at a minimum to meet customer needs. 10 Soft Metric Considerations in Measuring Supply Chain Performance.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Last Mile Metrics: 11 Metrics to Measure in Last Mile Logistics

Cerasis

Using technology to improve last mile metrics is essential to driving last mile costs down, but how do shippers know if the technology is helping or hurting? Essentially, shippers need to track these 11 metrics. On-Time Deliveries Are King of Last Mile Metrics.

Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. Cash-to-cash is a compound metric.

Wanted: Supply Chain Architects!

Supply Chain Shaman

Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Instead, I think that it needs to be holistic to balance the trade-offs of source, make and deliver together.

Selling on Shopify for Beginners: Sourcing, Designing, and More

ShipBob

What’s my shipping strategy? Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. .

4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Overall Costs of Less Than Truckload Freight Shipping. For an organization to justify the cost of using Less than truckload freight shipping, the topic of return on investment usually crops up. Customer Satisfaction.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. ” Or alternatively, “Is there data that could be sourced to help?” July is my birthday month.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. 5 A Focus on Functional Metrics Throws the Supply Chain Out of Balance.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. If you’re building highly customized, one-off products, like ships, SEIO will likely suit your needs best.

Top 5 Trends to Know to Compete with Amazon’s Supply Chain

Cerasis

Meanwhile, Lowe’s has created the LoweBot , which boosts customer service, explains Dan Gilmore of Supply Chain Digest. More companies are turning to robotics to find new ways to bridge the divide between a dwindling number of customer service representatives, including store associates, and maintaining around-the-clock operations. Moreover, customers can make purchases online and have them shipped to the store or their home.

Trends 207

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

Source: Dictionary.com. One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often.

What Makes a Mature Planning Organization? (Part 2)

Supply Chain Shaman

Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. It combines decisions across sell, deliver, make and source processes to drive value based outcomes. Metrics Alignment.

The Sensing + Intelligent + Social Supply Chain: How can you achieve it?

Kinaxis

Adding automated integration of data from multiple sources, sites, regions and countries allows planners to accelerate decision making without having to wait. It has to be integrated seamlessly from all sources. When can I tell the customer it will ship?

Ecommerce Venture Capital Trends: Which VCs & Seed Investors are Investing in Ecommerce?

ShipBob

Product sourcing. Product sourcing is the process of purchasing or creating products that you can sell. You’ll want to treat your prototype as if it’s for sale by gaining as much feedback as possible from potential customers. What sounds like a lot of money? million.

5 Crucial Software Every 3PL Company Needs To Have

Abivin

Introduction Third-party logistics provider (3PL) is a company that provides outsourced logistics services to other organizations. In the past years, activities of logistics have increased and particularly outsourcing services to 3PL providers.

3PL 79

Will the Downturn Signal an Upturn?

Supply Chain Shaman

There was no room service. The irony is that there is more market data available on true customer spending with less latency than ever before. The longer that the company takes to sense the market reality, the bigger the impact on costs, write-offs and customer service.

How to Build Better Supply Chain Finance Goals With Analytics

Turvo

Unfortunately, the data of the past is not always the best source for action today. If a company charges less and sacrifices speed, it may be time to look for another service provider. This allows you to invoice customers faster by working with carriers that have faster upload cycles.

26 supply chain pros reveal the single most effective way to create a winning supply chain strategy

6 River Systems

Trey Howard Trey Howard is the President of Operations at Specialty Fuel Services. Getting referrals was becoming more out of reach as we couldn’t even acquire or retain customers lest to get referrals. We made our frontline employee the #1 and made the customer the #2.

Why A Successful Transportation Management Program Is Empowered By Data

Cerasis

Take a look at how a business can use technology , metrics , and services to improve transportation processes, which range from supplier shipping to route optimization. Data originates from one of two primary sources: individual sensors gathering data or manual entry of data. In automated data gathering, which is driven by the Internet of Things through radio frequency identification chips or other automated data capture, data is aggregated from thousands of sources.

Like A Green Lump of Clay….

Supply Chain Shaman

For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. In the supply chain, variability and volatility come from many sources. The best way to start the design of an agile supply chain is to look at the sources of variability and market volatility that your supply chain encountered in the prior year.

50 expert tips on logistics planning and strategy

6 River Systems

Tips for improving customer experience. “Users can easily now look at your global or regional supply situation and quickly source alternates when required, but the key here is to practice your response. This is just good customer service.

The Trends Shaping Supply Chain and Logistics: Takeaways from Descartes Evolution 2017

Talking Logistics

The Descartes Global Logistics Network has 16,500+ customers on it, with more than 13 billion messages processed per year and more than 66 million routes/resources managed per year. What is the #1 technology topic Descartes CEO Ed Ryan gets asked about?

Trends 102

SCRC Meeting – Tom Linton’s “Supply Chain Eight” and Golden Winged Warblers : Questions Every New CSCO Should Ask Their CEO

NC State SCRC

Material movement is similarly about friction and flow, and to speed things up, we have to think about how to improve flow, and to measure ourselves on customer satisfaction and cash generation. You can either ship it by boat from China (30 days) or by plane (FedEx).

Winning The Gold Medal For Your Customer Supply Chain Service Levels: What We Can Learn From Katie Ledecky

Aera Technology

Today, we’re taking a look at service level, and how having better supply chain intelligence can make your service level a gold medal contender. What do gold medal service levels look like? Smith is able to meet or exceed its service level goals 99 % of the time.

Digital Orchestration of Your Supply Chain Requires “3-D” Orchestration

Supply Chain Action Blog

This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure.

Ava Ex Machina and the Retail Supply Chain

Supply Chain Action Blog

This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure.

A Digital Value Network Needs an Accelerated “3-D” Cycle (powered by Incorta)

Supply Chain Action Blog

This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto.

3 Things to Consider When Weighing Your (Delivery) Options

FLEXE

For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands.

3 Things to Consider When Weighing Your (Delivery) Options

FLEXE

For most, customer loyalty is more about your products and the experience they have when engaging with your brand—from discovery to check out to receiving their order—and how that meets expectations. Understand all your fulfillment options that will help you meet those customer demands.

25 supply chain experts reveal the best tactics to optimize a supply chain

6 River Systems

Getting customers what they want, in a timely manner and at the lowest possible cost (without sacrificing quality) is the foundation of any product-based business. Things are produced on time, on standard and exceeding customer expectations in the process.

7 Freight Costs Considerations That Will Have Shippers Rethinking In-House Transportation Management

Cerasis

In the complex world of modern transportation, companies lacking the experience to professionally handle the intricacies of transportation management are sure to find controlling shipping costs an extreme challenge. This is especially true if the objective is to optimize freight costs controls in order to realize significant savings that can be passed on to customers and company stakeholders. Shipping costs impact all departments' budgets.

Detect Problems, Diagnose Causes, and Direct Next Best Actions Before Negative Business Impact

Supply Chain Action Blog

This kind of value network strategy goes beyond determining where to put a warehouse and to which stores it should ship. Stitch Fix is changing the shopping model completely, providing more service with less infrastructure. Photo licensed through iStockphoto.