Remove Customer Service Remove Metrics Remove Shipping Remove Sourcing
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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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Outside-in Process Q&A

Supply Chain Shaman

Based on the work with Georgia Tech, we are getting clear on which metrics matter by industry. As companies adopt a balanced scorecard, the functional metrics shift to a focus on reliability. They implemented a simple planning technology with an outside-in channel-centric model (Ship to model definition).

Modeling 273
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3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations. Read more. .

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When The Chickens Come Home To Roost

Supply Chain Shaman

Maersk, the world’s largest container shipping company, reported its best quarter in 117 years, posting a $5.9B Ships continue to hold in the west coast harbors of LA and Long Beach, and the west coast warehouses are full. Much of the inventory on the ships at sea will miss the essential seasonal windows.

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The Best Supply Chain Company You Have Never Heard Of

Logistics Viewpoints

In particular, Ferguson’s supply chain is built for speed and to provide high service levels. of in-stock products ship the same business day from our DCs; that is best of breed for any industry.” Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada.

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What Makes a Mature Planning Organization? (Part 2)

Supply Chain Shaman

Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. It combines decisions across sell, deliver, make and source processes to drive value based outcomes. Metrics Alignment. Most companies operate well within functions, but struggle to build strong horizontal processes.

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NRF 2024: Supply Chain Data

Logistics Viewpoints

The most interesting thing that Blue Yonder is doing from an OMS standpoint is driving promising and pre-sourcing to retailers. The data is all anonymous, but retailers can look at metrics such as time to fulfill, pack time, conversions, and ship versus pick-up, to name a few, across hundreds of Active Omni customers.