Self-Checkout Turns Customers into Employees and Employees into Security Guards
Enterra Insights
APRIL 2, 2024
Everyone knows that customers dislike long checkout lines. On the other hand, you (and/or less honest customers) are the retailer’s problem. The success of self-checkout machines largely depends on the honesty of customers and that has proved to be a problem. And plenty of people love it.”[7]
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