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Service with a smile? Do FMCG companies delude themselves on Customer Service (CS) performance? I think some companies are guilty of this but may or may not know it is happening! Whatever service related Key Performance Indicator (KPI) you measure, the objective is to see how you are performing both internally and at a retailer or outlet level and importantly, against peers.
Global Trade Compliance Is Not Showing Signs of Slowing Down Any Time Soon The Global Trade Compliance market is experiencing steady growth and is expected to continue this trend over the next five years. I have recently completed the latest ARC Advisory Market Analysis on Global Trade Compliance, available here. Three major trends are driving growth in this industry whichcan be attributed to regulatory pressures such as the Uyghur Forced Labor Protection Act, advancements in AI, and supply chai
Supply chain reports offer a comprehensive view of your entire supply chain operation. They are powerful tools for businesses to identify areas for improvement, optimize processes, and gain a competitive edge. What are Supply Chain Reports? Supply chain reports are data-driven documents that provide key metrics and insights into various aspects of your supply chain, including: Inventory Levels Tracking stock levels in real-time to ensure adequate inventory to meet demand while minimizing holding
Eddie Capel, CEO of Manhattan Associates Yesterday, Manhattan Associates Inc. (NASDAQ: MANH) reported annual revenue of $1.042 billion, up from $929 million last year. This represents year-over-year growth of 12.1%. Manhattan joins a select group of supply chain software suppliers generating over $1 billion in annual revenue. Manhattan Associates is a leader in two markets, warehouse management systems and omnichannel systems.
The $53 trillion manufacturing economy in the US is undergoing a major automation paradigm shift due to Artificial Intelligence (AI). Thanks to new practical frameworks, automation projects that were once impossible or inefficient to implement are now being fast-tracked, and robotics automation is becoming increasingly relevant to a growing number of users and scenarios.
Commercial aircraft producer Boeing has formally reported Q4 and full year 2024 financial performance. Along with the ongoing complex set of challenges with the plane makers commercial aircraft business, the 2024 financial performance further points to the defense and space segment experiencing added financial headwinds. Pre-Warning Last week, the aircraft producer made an effort to warn investors that the companys performance would not meet expectations and that helped to buffer this weeks fina
Aircraft engine designer and supplier GE Aerospace posted both Q4 quarterly and full year 2024 performance that more than exceeded both investor and Wall Street expectations. However, there are indications to parallels that have dogged the commercial aircraft industry. We have posted this commentary specifically as a side panel to our prior commentary relative to Boeings 2024 financial performance and ongoing challenges.
By Mike Bronson (pictured) Content Writer The post Should You Choose a Fixed or Floating Mortgage? 6 Key Factors to Consider appeared first on IT Supply Chain.
By Jo Bradley (pictured) Business Development Manager, Sparck Technologies The post No more cheap labour its time to pack smarter appeared first on IT Supply Chain.
Strengthen your operations with the Supply Chain Resilience Checklist. This practical, easy-to-use tool helps your organization prepare for disruptions and ensure long-term continuity in an unpredictable world. Why Download: Identify and assess critical supply chain risks Ask the right questions to evaluate vendor preparedness Implement effective strategies to reduce vulnerabilities Improve communication, transparency, and coordination across your network What You’ll Learn: How to evaluate and m
Businesses rely on their plant and capital equipment to be in good working order for effective and continuous operations. Since equipment downtime causes lost production and a potential loss in revenue, then business managers will look for strategies that will minimise that downtime. These strategies will often rely to some extent on the availability of spare parts.
Speaker: Lee Andrews, Founder at LJA New Media & Tony Karrer, Founder and CTO at Aggregage
This session will walk you through how one CEO used generative AI, workflow automation, and sales personalization to transform an entire security company—then built the Zero to Strategy framework that other mid-market leaders are now using to unlock 3.5x ROI. As a business executive, you’ll learn how to assess AI opportunities in your business, drive adoption across teams, and overcome internal resource constraints—without hiring a single data scientist.
You’ll hear a lot of terms when people talk about sourcing goods for their supply chain. Three of the most common are outsourcing, global sourcing and offshoring. To the uninformed, these may all sound like they’re the same thing, but although they do have commonalities, they’re not. You can think of these at three different strategies.
By Ian Summers (pictured) Content Writer The post Unlocking the Full Potential of Your Martech Stack With a Consultants Expertise appeared first on IT Supply Chain.
Supply chain management is a constant juggling act. It must balance overall inventory, local availability, and variations in demand. If managing these factors is already a challenge for new products, then spare parts represent the perfect storm. Maintenance programs and quantities may be designed into a product life cycle. However, they are not always followed.
The race to dominate AI is no longer about who has the smartest algorithms — it's about who can build and scale faster. Behind every AI breakthrough lies a battle for resources: data centers, compute hardware, power, and telecom infrastructure. And right now, even tech giants are hitting a wall. Our latest white paper reveals the six critical supply chain elements that are increasingly separating AI leaders from the rest.
Etail Logistics, also known as e-commerce logistics , is the complete process of storing, moving, and delivering products sold through online retail channels. It’s fundamentally different from traditional retail logistics because it handles individual customer orders rather than bulk shipments to stores. What are the key features of Etail Logistics?
The very conditions that allow U.S. egg farmers to pump out tens of billions of eggs a year are also what make flocks so susceptible to disease in the first place.
B2C fulfillment is the complete process of receiving, processing, and delivering online orders directly to consumers. Here’s the practical reality of how it works in today’s market: The core process starts with inventory receiving – products arrive from manufacturers or suppliers and need quick processing into warehouse storage locations.
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AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
B2C logistics refers to the entire process of moving products from businesses directly to individual consumers. It’s become increasingly complex with the rise of B2Cfulfillment and changing consumer expectations around delivery speed. Elements of B2C Logistics The core components of B2C logistics include: Warehouse Management : This involves storing products, managing inventory levels, and organising items for quick picking and packing.
Watch the on-demand recording of this Onshape-Arena Connection demonstration to learn how Arena PLM customers benefit from implementing Onshape CAD and PDM.
Tail spend — often unmanaged, fragmented and costly — can account for as much as 80% of total transaction volume. Without the right strategy, enterprises face hidden risks and unnecessary spend. It’s time to shift from fragmented, ad hoc purchasing to a strategic, technology-driven approach. Download this GEP-sponsored Everest Group research for insights on how your competitors are upping their tail spend management game.
Spirit filed for Chapter 11 protection in November 2024, after its business deteriorated in the wake of a failed bid to buy the airline by rival JetBlue.
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