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In both the physical and online retail space, customer experience is crucial for fostering good will and repeat business. Customer experience expert Sven Esser ( @SvenEsser ) explains, “The objective of enabling a positive customer experience is to increase customer loyalty and satisfaction, which can help generate sustainable growth.”[1] What is often overlooked in the pursuit of better customer experiences is how those experiences can be affected by supply chain operations.
By Diego Barilla (pictured). Chief Platform Officer, Globality. The post Three ways technology is shaping our new world of work appeared first on IT Supply Chain.
Supply chain disruptions have brought about an age of innovation. From a transportation standpoint, this has included major technological advancements. Last week, I gave the keynote presentation at the Dangerous Goods Symposium , sponsored by LabelMaster and the DG Exchange. In my presentation, I highlighted five key transportation trends that are changing supply chains from a technology standpoint.
Think of everything that is happening outside the four walls of any shipper, manufacturer, or distributor. A transportation management system (TMS) acts as the information hub for all things transport related, as well as the software that handles rating, mode and carrier selection, tendering, track and trace, and freight auditing. Logistics service providers (LSPs) also.
Nathan Strang and Joe Lynch discuss the challenging shipping environment and why shippers need an ocean freight survival guide. Nathan is the Director of Ocean Trade Lane Management at Flexport , the operating system for global trade. About Nathan Strang. Nathan Strang is the Director of Ocean Trade Lane Management at Flexport where he actively fights global logistics chaos.
Nathan Strang and Joe Lynch discuss the challenging shipping environment and why shippers need an ocean freight survival guide. Nathan is the Director of Ocean Trade Lane Management at Flexport , the operating system for global trade. About Nathan Strang. Nathan Strang is the Director of Ocean Trade Lane Management at Flexport where he actively fights global logistics chaos.
Logistics tech in 2022 has been unavoidably shaped by the two years that preceded it. The low rates that triggered Hanjin’s bankruptcy in 2017 quickly became a thing of the past, as surging demand, congestion, and a litany of global shipping catastrophes pushed ocean freight rates into the stratosphere. Uncertainty became the byword. Freight professionals – whether at freight forwarders, BCOs or carriers – were left wondering what tomorrow would bring.
Since the earliest days of the Digital Age, business consultants have been encouraging client companies to transform into digital enterprises. Tech journalist Zach Cooper insists, “Whatever a company’s vision for the future, it must include digital transformation in order to grow.”[1] The fact that pundits are still encouraging companies to undergo digital transformation is a bit surprising considering the fact that the Digital Age can be traced back to the 1980s.
A family-owned American dairy producer was staring down production stoppages and a sales shortfall. Supply disruptions threatened their supply of key food-grade barrier packing films. Chainalytics’ packaging optimization team led efforts to mitigate risks, finding and validating alternative materials for emergency use. You can’t avoid shortages 100 percent of the time The fact is that … The post Mitigating Risk by Building Sourcing Resilience </br>for a Leading American Dairy Brand
In the past few decades, an increasing number of organizations have adopted environmental, social and governance ( ESG ) initiatives to help heal the planet as well as to make cost and efficiency improvements in their supply chain and procurement operations. In the process, these enterprises have adopted policies to reduce greenhouse gas emissions or even become net-zero emitters.
“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.
The Infrastructure Investment and Jobs Act that was signed into law in the US last year includes funding for setting up an apprenticeship pilot program for commercial driver’s license holders under the age of 21 to operate in interstate commerce. Last December, we asked members of our Indago supply chain research community — who are. Read more Lowering the Minimum Age of Interstate Truck Drivers to 18.
Brittany Traylor and Joe Lynch discuss the TraylorTranspo story. Brittany is the CEO of TraylorTranspo LLC , an asset light brokerage that specializes in power-only moves, which typically means the carrier provides the tractor and the shipper provides the trailer. About Brittany Traylor. Brittany Traylor is the Founder and CEO of TraylorTranspo, an asset-based freight brokerage that streamlines the logistics function and delivers a superior customer experience using consumer-grade freight tech (
Cloud computing has spurred a revolution in private and business applications over the past decade. Today, data and software programs can be saved or run in any data processing center in the world. Everything is operated via the internet, completely independent of the location or device. Cloud computing has made installation, administration, and updates significantly easier and has thereby laid the foundation for Software as a Service (SaaS).
Speaker: Andrew Skoog, Founder of MachinistX & President of Hexis Representatives
Manufacturing is evolving, and the right technology can empower—not replace—your workforce. Smart automation and AI-driven software are revolutionizing decision-making, optimizing processes, and improving efficiency. But how do you implement these tools with confidence and ensure they complement human expertise rather than override it? Join industry expert Andrew Skoog as he explores how manufacturers can leverage automation to enhance operations, streamline workflows, and make smarter, data-dri
Ryan Schreiber and Joe Lynch discuss 3 freight trends to watch. Ryan is the Vice President, Industry and Growth at Metafora , previously “CarrierDirect”, which is the leading business consulting and software development firm that exclusively serves the Transportation, Logistics and Supply Chain space. About Ryan Schreiber. Ryan Schreiber is the Vice President, Industry and Growth, at Metafora in Chicago.
So, here we are, a little past the halfway mark of 2022, and we’re still dealing with a lot of risk and uncertainty in the world of supply chain management. And if you’re an importer or exporter moving goods via ocean carriers and ports around the world, it’s safe to say that every day is. Read more [Video] International Supply Chain Trends and Challenges.
Why do we build logistics models? This is obviously a rhetorical question. But I ask it because modeling often takes a detour into the land of debilitating detail. And by debilitating, I mean an enormous analytical time sink — think months. I am often asking clients whether they wish to: A) Model the precise general ledger costs for logistics? or. B) Make a well-researched decision?
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
With 30% of respondents indicating their organizations are suffering from an inability to assess risk across suppliers, many are investing in new strategies to minimize the frequency and impact of disruption. 14th September, Redwood City, CA – Research from Ivalua, a leading global spend management cloud provider , has revealed that almost two-thirds (64%) of surveyed procurement decision-makers say their organizations ensuring supply continuity has increased in priority since the pandemic, with
Featured: The Women Achiever Magazine, August 2022 Issue According to a recent Forbes article, organizations with women holding at least 30% of leadership roles are 1.4 times more likely to have sustained, profitable growth. Jen Holtvluwer serves as Chief Marketing Officer (CMO), Shauna Coleman as Chief Human Resource Office (CHRO), and Stephanie Richelieu Stagger, is […].
What do you do when you’re cycling at 20 mph and a bee flies into your helmet? I never considered that question before, but at mile 38 at last Saturday’s JDRF Saratoga Springs Ride, that’s exactly what happened to me. The answer is that there is very little you can do but curse, panic, fumble. Read more Above the Fold: Supply Chain Logistics News (September 16, 2022).
Back in the era of general stores, decisions about which products were available to consumers were primarily made by store owners. As retail journalist Daphne Howland ( @daphnehowland ) observes, “Once upon a time, consumer products like soap, sugar and soft goods were found in bins and shelves in general stores, measured out in small quantities by amenable shopkeepers.”[1] Since stores were small and shelf space limited, consumer product choice was basically a take-it-or-leave-it sc
What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 4% unwanted attrition, you train once and keep the same team for years.
By Lynn Torrel (pictured). Chief Procurement & Supply Chain Officer, Flex. The post Building trust in your supply chain appeared first on IT Supply Chain.
Subscribe Here! Email Address. Subscribe to Supply Chain Game Changer. How a Collaborative Network Will Change the Construction World! Construction projects are among the largest projects anyone can ever get involved with. They require all the personnel involved in the projects to possess the right construction and management skills as well as the proper use of the right resources, like construction management applications.
CSCMP’s 2022 EDGE Supply Chain Conference and Exhibition takes place in Nashville Sept. 18-21. This year’s event promises to deliver impactful content on today’s most pressing supply chain issues, including last mile delivery optimization. The post CSCMP Sessions Highlight MercuryGate’s Last Mile Delivery Optimization appeared first on MercuryGate International.
Tariffs are no longer just policy noise. They’re driving real, bottom-line impact. One policy shift and your sourcing strategy is upside down. This bulletin cuts straight to the point. How Market-Leading Companies Are Navigating Tariff Chaos with GEP’s AI-Powered Procurement Platform breaks down how procurement teams are staying ahead of the chaos with real-time insights, smarter sourcing moves and AI-powered agility.
Whatever the business — from fast-moving consumer goods to pharmaceuticals or automotive — the success of any enterprise is the result of its vertical market expertise.
Subscribe Here! Email Address. Subscribe to Supply Chain Game Changer. Lessons from Bad Bosses! We believe that you can learn something from everyone. That doesn’t mean everything you learn is positive, as we’ve discussed in our article on Lessons from Bad Bosses. But here we did want to accentuate the positive and discuss lessons learned from Good Bosses!
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