Metrics that Matter: Customer Service

QAD

Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Unreimbursed Freight. Unreimbursed Freight. Choosing Metrics.

Supplier Quality Management: What it is, 5 Key Metrics to Know & a 4 Step Supplier Evaluation Process

Cerasis

When you choose a company to transport your freight or to supply you with the materials you need to manufacture a product, you are putting your hard work and reputation in their hands. The next posts in the series will break down metrics and issues to consider in SQM by industry and conclude with a case study on the application of SQM. 5 Key Metrics to Use for Scoring Supplier Quality Management (From LNS Research ).

Optimize Your Freight Spend Without Negotiation

Talking Logistics

Companies across all industries are dealing with rising transportation costs and a key question many CEOs, CFOs, and supply chain executives are asking is, “What can we do to better manage and control our freight spend in today’s market?” Rising Freight Spend . We do strategic carrier sourcing and contract negotiation, but it isn’t always time to renegotiate your contracts.

7 Ways to Strategically Elevate Freight Procurement

Talking Logistics

In the last decade, many companies, especially those with manufacturing operations, have evolved direct materials sourcing from an administrative function to a strategic procurement process. The embodiment of this transformation is the chief procurement officer, an increasingly common title for executives that strategically source goods and services. Here are seven strategies to elevate freight management in an organization to build a more competitive supply chain advantage.

Guest Post: Ignoring this Performance Metric is Risky

TMC

For instance, when a disaster such as a hurricane, a labor strike, or a bankruptcy disables key suppliers, quick-moving enterprises are able to lock in alternative sources of supply before their rivals.

21 Vendor Metrics Your Supplier Scorecard Might be Missing

Supply Chain Cowboy

But is your scorecard missing key metrics? It includes a free Excel template that you can modify to match exactly what metrics you want to measure. While some of these metrics might not apply to your business model, there’s definitely a few to add if they measure something important to you and your customers. Of course, you’ll want to be courteous and professional with your feedback, but being open and honest with this metric can go a long way to solving problems between you.

Moving Up The Corporate Ladder, Does Your Freight Spend Have A Seat At The Table?

4WL Consulting

There’s been a shift from executing daily freight transactions to integrating top-level corporate planning and procurement strategies. Seperate Your Freight Spend Data When running an analysis on freight spend, ensure no hidden charges are left out.

9 KPIs to Track for Proper Freight Management

Cerasis

However, if you know what critical freight management KPIs or key performance indicators to track, you can know exactly how to change processes to decrease costs, which will result in savings for the end user. Federal Power Over Freight Management KPIs.

7 Freight Costs Considerations That Will Have Shippers Rethinking In-House Transportation Management

Cerasis

Freight costs are eminently controllable, however, efficiently managing this major budget item requires expertise. For the company determined to try, it is critical to maintaining constant guard on cost controls at every turn in every transaction, a daunting proposition for most companies whose competencies are not developed with optimal freight costs control as a core area of focus. The freight manager attempting to operate without this authority cannot be ideally effective.

[PODCAST] Why Shippers Looking for Capacity & High Service Levels Need the Right Carrier Mix & Logistics Fundamentals Focus

Cerasis

Hello and welcome back to another episode of “The Freight Project Podcast!” We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute. In this “The Freight Project Podcast” episode you’ll hear : How in the retail space it is vital that marketing, sales, and the supply chain & logistics teams collaborate to achieve shared goals of consistent logistics.

Blockchain’s Coming to the Supply Chain - Eventually

Supply Chain Brain

Show notes: A previous podcast episode about blockchain in the freight industry. Sourcing/Procurement/SRM All Technology EDI Communication (XML/EDI) Global Trade Management SC Planning & Optimization Supply Chain Visibility Quality & Metrics Supply Chain Security & Risk Mgmt. When it comes to the deployment of blockchain in the supply chain, or anywhere else for that matter, these are still early days.

This Week in Logistics News (January 28 – February 1, 2019)

Talking Logistics

req’d) How Blockchain Could Benefit Levi’s Worker Well-Being Initiative (Sourcing Journal) Companies Plan for Tariffs, More Paperwork in Case of ‘No-Deal’ Brexit (WSJ – sub. Uber Freight: Transportation Facility Brand Managers.

‘Digital Freight Matching’ Isn’t a Product— It’s a Strategic Methodology

Parade

As freight brokerages look to leverage technologies, automate grunt work, and streamline operations, we hear references such as “Buying ‘digital freight matching’.” Unfortunately, this reference to ‘digital freight matching’ as a ‘product’ is too simplistic.

Supply Chain Scope: New Study Shows Rise in US Inventories; California Estimated to Improve Freight Efficiency by 25% in 2030

Arkieva

Sustainable Freight Action Plan for California is estimated to Improve Freight Efficiency by 25% in 2030. Targets for 2030 Include: Improve freight system efficiency 25 percent by 2030. Foster future economic growth within the freight and goods movement industry.

4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. The dedicated TMS can further eliminate the frustrations that occur with typical full-truckload (FT) shipments and small package freight by combining all KPIs and available options into a single, comprehensive tool. Overall Costs of Less Than Truckload Freight Shipping. Few shipping processes can be more complicated than managing Less than truckload freight shipping.

Delivery is the Product: Takeaways from Transplace’s Shipper Symposium 2018

Talking Logistics

The comment caught my attention because later that morning I was going to moderate a discussion with Dan Dershem , General Partner at Supply Chain Ventures, about emerging technologies such as blockchain, artificial intelligence and machine learning, autonomous trucks, and digital freight.

Connect Big Data with Predictive Analytics for Increased Visibility and Control Over Global Supply Chains

Supply Chain Network

Shippers, carriers, freight forwarders and third party logistic firms are currently spending millions of dollars in resources on ‘estimating’ important metrics such as container Estimated Time of Arrival (ETAs). However, in order for these advanced systems to function effectively requires that Supply Chain Professionals seek out and find the most accurate and diverse possible sources of useful data on all aspects of their supply chains.

New Freight Broker Resource Guides Available from TIA

DAT Solutions

These guides are one of the benefits of TIA membership , as they cover a variety of legal and regulatory topics and are written specifically for freight brokers. Information contained in the guides is often not available from any other source. Government Freight Framework.

Green Future of Freight [Infographic]

Freightera

Please share this infographic on you site by copying and pasting the code below: Source: The Green Future of Freight – An infographic by the team at Freightera. FREIGHT SHIPPING EMISSIONS TODAY. Ocean freight: 17%. Air freight: 9%. Rail freight: 6%.

This Week in Logistics News (July 15-19, 2013)

Talking Logistics

Con-way Freight Raises the Bar on Mexico Service, Adds Door-to-Door Tracking, 24-Hour Customer Resource Center, Enhanced Web Tools. Source data is a combination of reference and benchmark data from third parties as well as econometric models and formulas.

Gartner’s 2018 Top 25 Supply Chains List! Is it Still Relevant?

Supply Chain Game Changer

Source: Gartner. Gartner Survey Metric Notes: 1. Source: Gartner (May 2018). SCM #SupplyChain #Logistics #Distribution #Technology #Leadership #Procurement #Purchasing #Freight. Subscribe Here! Email Address.

Takeaways from Descartes Evolution 2019

Talking Logistics

Source: Google. This was not a trivial transition because the software industry, until relatively recently, was long fixated on measuring its health and success by new license revenue (sales of products) instead of customer-centric metrics, such as realization of ROI and payback objectives.

Stories of Supply Chain Leadership: An Interview with Joan Motsinger of Seagate

Supply Chain Shaman

We then rated companies on their ability to manage and improve a portfolio of metrics: operating margin, inventory turns and Return on Invested Capital (ROIC). What suppliers need help with cost (LEAN, labor, freight,…)?

7 Essential Attributes of Strategic Supplier Partnerships!

Supply Chain Game Changer

Whether the phrase refers to sourcing, procurement, relationships, or other matters, its use is prevalent. The baseline metrics for performance of a partner are the same operational parameters used for other suppliers. One example is in the world of out-sourced software development.

The Supply Chain Carbon Footprint Reduction Strategy

Supply Chain Game Changer

The links between these nodes are the freight, transportation and logistics players who move the goods throughout the Supply Chain. Low cost sourcing is a predominant reason for this geographically dispersed network. Do they have a plan to get all of their energy needs from sustainable and renewable sources? Additionally there should be aggressive management of freight modes. Ocean freight or Rail travel are better environmentally than planes for instance.

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Amazon FBA sometimes falls short in this crucial metric. At Red Stag, for example, we can add inserts and personalized marketing materials to your customers orders, or help you source uniquely branded boxes and even tissue paper with your company’s logo. Subscribe Here! Email Address.

10 Ways Effective Transportation Management Drives Competitive Advantage

Cerasis

Transportation management is no longer a tactical approach to simply moving freight and doing it at the lowest possible cost. Additionally, some level of predictability helps in the carrier sourcing aspect of the business too. Working with carriers and all the freight you manage to create continuous movement strategies is a win-win approach. Creating an Effective Transportation Management Program Run by Metrics.

13 Reasons Why You Need a Global Transportation Management System (TMS)

3rdwave

From optimizing freight movements and controlling freight costs, to supply chain SKU transparency and optimal inventory management, the value proposition for global transportation management is substantial and significant.

This Week in Logistics News (January 7-11, 2019)

Talking Logistics

Source: “Competing on Customer Experience: The Driving Force Behind Supply Chain Innovation,” Adelante SCM & BluJay Solutions, 2018. Moreover, logistics service providers (LSPs) can give their shipper customers a clear view of the location of their freight.

13 Reasons Why You Need a Global Transportation Management System (TMS)

3rdwave

From optimizing freight movements and controlling freight costs, to supply chain SKU transparency and optimal inventory management, the value proposition for global transportation management is substantial and significant. Most companies do not have a systemic and measurable approach in place to manage their global transportation and/or their logistics providers whether they are carriers, freight forwarders, or 3PLs.

3 Requirements for Meaningful & Useful Data in Transportation & Business

Cerasis

It is important to know who is providing the source data used to develop your KPIs. If you are using components of source data outside of either you or your provider’s control, what are the means of auditing its accuracy? In order to be truly accurate long term, the source data should be available for you or your provider to directly scrutinize. The methods of evaluating metrics or developing KPIs vary significantly from company to company.

Data 232

7 Incredible Benefits of Cloud-Based Logistics Management

Cerasis

The cloud-based supply chain software can be customized to suit your industry, your transportation , freight-forwarding and warehousing specialty, import-export regulations. The cloud-based logistics has lots of metric tools.

7 Easy Steps to Create an Inbound Vendor Routing Guide

Cerasis

It manages inbound freight, not unlike the incoming blood supply from the lungs, and pumps it out to the remainder of your supply chain. For each weakness or issue, provide instructions on how to avoid delays and ensure adherence to appropriate carrier selection and freight classification. This includes accounting for variances in freight classification and cost due to increasing use of dimensional (DIM) pricing models.

Stop Looking At Flashy Logistics Technology

Freightos

A 20,000 metric tons reduction in emissions. Working at a logistics startup means attending a lot of logistics and freight conferences, most with the same technology panels talking about the same technology again and again. Obviously, connecting data sources isn’t enough.

5 ways TMS transforms Logistics Managers' jobs

Abivin

Automate the manual process Source It can be very time-consuming to do the repetitive work manually. Manage data and information in real time Source Thanks to TMS integration, you can perform data management and information management in real time.