Metrics that Matter: Customer Service

QAD

Inventory accuracy and minimizing stockouts are very important to customer satisfaction, but a few other metrics also impact the ability to meet customer expectations. Unreimbursed Freight. A high level of unreimbursed freight shows that the team is taking extraordinary measures to satisfy customers. Companies can use these metrics to help ensure they are doing everything possible to satisfy their customers at a manageable and sustainable cost. Unreimbursed Freight.

Supplier Quality Management: What it is, 5 Key Metrics to Know & a 4 Step Supplier Evaluation Process

Cerasis

When you choose a company to transport your freight or to supply you with the materials you need to manufacture a product, you are putting your hard work and reputation in their hands. The next posts in the series will break down metrics and issues to consider in SQM by industry and conclude with a case study on the application of SQM. 5 Key Metrics to Use for Scoring Supplier Quality Management (From LNS Research ).

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7 Ways to Strategically Elevate Freight Procurement

Talking Logistics

In the last decade, many companies, especially those with manufacturing operations, have evolved direct materials sourcing from an administrative function to a strategic procurement process. The embodiment of this transformation is the chief procurement officer, an increasingly common title for executives that strategically source goods and services. Here are seven strategies to elevate freight management in an organization to build a more competitive supply chain advantage.

Guest Post: Ignoring this Performance Metric is Risky

TMC

For instance, when a disaster such as a hurricane, a labor strike, or a bankruptcy disables key suppliers, quick-moving enterprises are able to lock in alternative sources of supply before their rivals. A major freight company employs a team of meteorologists that works closely with its flight dispatchers and contingency coordinators, for example. There is growing interest in incorporating weather forecast data from a variety of sources into supply chain planning.

Optimize Your Freight Spend Without Negotiation

Talking Logistics

Companies across all industries are dealing with rising transportation costs and a key question many CEOs, CFOs, and supply chain executives are asking is, “What can we do to better manage and control our freight spend in today’s market?” Rising Freight Spend . We do strategic carrier sourcing and contract negotiation, but it isn’t always time to renegotiate your contracts.

21 Vendor Metrics Your Supplier Scorecard Might be Missing

Supply Chain Cowboy

But is your scorecard missing key metrics? It includes a free Excel template that you can modify to match exactly what metrics you want to measure. While some of these metrics might not apply to your business model, there’s definitely a few to add if they measure something important to you and your customers. Of course, you’ll want to be courteous and professional with your feedback, but being open and honest with this metric can go a long way to solving problems between you.

Wanted: Supply Chain Architects!

Supply Chain Shaman

Much to my chagrin, when I entered into the world of supply chain, the processes of source, make and deliver were usually not designed. Instead, I think that it needs to be holistic to balance the trade-offs of source, make and deliver together. This is difficult for the average company since only one in two supply chains have source, make and deliver reporting through the same organization (reference Figure 1).

Moving Up The Corporate Ladder, Does Your Freight Spend Have A Seat At The Table?

4WL Consulting

The previous decade has seen many companies, mainly those handling manufacturing operations, change how sourcing of direct materials is executed – from an administrative function to a somewhat strategic procurement approach that has seen the creation of a new position “the Chief Procurement Officer.” There’s been a shift from executing daily freight transactions to integrating top-level corporate planning and procurement strategies.

eBook 100

9 KPIs to Track for Proper Freight Management

Cerasis

However, if you know what critical freight management KPIs or key performance indicators to track, you can know exactly how to change processes to decrease costs, which will result in savings for the end user. According to a National Cooperative Freight Research Program report, Performance Measures for Freight Transportation , the following graph breaks down how other respondents rate the cost of logistics. Federal Power Over Freight Management KPIs.

7 Freight Costs Considerations That Will Have Shippers Rethinking In-House Transportation Management

Cerasis

Freight costs are eminently controllable, however, efficiently managing this major budget item requires expertise. For the company determined to try, it is critical to maintaining constant guard on cost controls at every turn in every transaction, a daunting proposition for most companies whose competencies are not developed with optimal freight costs control as a core area of focus. The freight manager attempting to operate without this authority cannot be ideally effective.

[PODCAST] Why Shippers Looking for Capacity & High Service Levels Need the Right Carrier Mix & Logistics Fundamentals Focus

Cerasis

Hello and welcome back to another episode of “The Freight Project Podcast!” We hope you enjoy “The Freight Project Podcast.” We’ll publish every Tuesday right on the Cerasis blog and Freight Institute. In this “The Freight Project Podcast” episode you’ll hear : How in the retail space it is vital that marketing, sales, and the supply chain & logistics teams collaborate to achieve shared goals of consistent logistics.

Blockchain’s Coming to the Supply Chain - Eventually

Supply Chain Brain

Show notes: A previous podcast episode about blockchain in the freight industry. Sourcing/Procurement/SRM All Technology EDI Communication (XML/EDI) Global Trade Management SC Planning & Optimization Supply Chain Visibility Quality & Metrics Supply Chain Security & Risk Mgmt. When it comes to the deployment of blockchain in the supply chain, or anywhere else for that matter, these are still early days.

4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. The dedicated TMS can further eliminate the frustrations that occur with typical full-truckload (FT) shipments and small package freight by combining all KPIs and available options into a single, comprehensive tool. Overall Costs of Less Than Truckload Freight Shipping. Few shipping processes can be more complicated than managing Less than truckload freight shipping.

Supply Chain Scope: New Study Shows Rise in US Inventories; California Estimated to Improve Freight Efficiency by 25% in 2030

Arkieva

Sustainable Freight Action Plan for California is estimated to Improve Freight Efficiency by 25% in 2030. The Sustainable Freight Action plan released by California governor Jerry Brown outlines a long-term 2050 vision and guiding principles for California’s future freight transportation system. Targets for 2030 Include: Improve freight system efficiency 25 percent by 2030. Foster future economic growth within the freight and goods movement industry.

Connect Big Data with Predictive Analytics for Increased Visibility and Control Over Global Supply Chains

Supply Chain Network

Shippers, carriers, freight forwarders and third party logistic firms are currently spending millions of dollars in resources on ‘estimating’ important metrics such as container Estimated Time of Arrival (ETAs). However, in order for these advanced systems to function effectively requires that Supply Chain Professionals seek out and find the most accurate and diverse possible sources of useful data on all aspects of their supply chains.

‘Digital Freight Matching’ Isn’t a Product— It’s a Strategic Methodology

Parade

As freight brokerages look to leverage technologies, automate grunt work, and streamline operations, we hear references such as “Buying ‘digital freight matching’.” Unfortunately, this reference to ‘digital freight matching’ as a ‘product’ is too simplistic. Because every freight brokerage has a different mix of fulfillment opportunities, and each load opportunity has unique requirements, challenges, and execution models.

‘Digital Freight Matching’ Isn’t a Product— It’s a Strategic Methodology

Parade

As freight brokerages look to leverage technologies, automate grunt work, and streamline operations, we hear references such as “Buying ‘digital freight matching’.” Unfortunately, this reference to ‘digital freight matching’ as a ‘product’ is too simplistic. Because every freight brokerage has a different mix of fulfillment opportunities, and each load opportunity has unique requirements, challenges, and execution models.

This Week in Logistics News (January 28 – February 1, 2019)

Talking Logistics

req’d) How Blockchain Could Benefit Levi’s Worker Well-Being Initiative (Sourcing Journal) Companies Plan for Tariffs, More Paperwork in Case of ‘No-Deal’ Brexit (WSJ – sub. Uber Freight: Transportation Facility Brand Managers. As reported by Transport Topics , “Truck drivers using the Uber Freight load-booking app can now rate shippers’ and receivers’ facilities and share feedback on factors such as wait times and amenities.”

New Freight Broker Resource Guides Available from TIA

DAT Solutions

These guides are one of the benefits of TIA membership , as they cover a variety of legal and regulatory topics and are written specifically for freight brokers. Information contained in the guides is often not available from any other source. Carrier Selection Framework - This 80-page guide provides best practices to help freight brokers reduce risk of cargo loss, liability and/or potential fraud when selecting motor carriers. Government Freight Framework.

This Week in Logistics News (July 15-19, 2013)

Talking Logistics

Con-way Freight Raises the Bar on Mexico Service, Adds Door-to-Door Tracking, 24-Hour Customer Resource Center, Enhanced Web Tools. Con-way Freight announced this week that it has enhanced its Mexico service offering with the introduction of real-time, door-to-door online tracking, a 24-hour Customer Resource Center and new web tools for tendering and managing shipments moving to and from Mexico.

BluJay Launches Industry-first Freight Market Index, Powered by Transportation Network Data

BluJay Solutions

Holland, MI – November 7, 2019 – BluJay Solutions , a leading provider of supply chain software and services powered by the world’s first Global Trade Network, announces the launch of the Freight Market Index , a monthly report providing transportation market intelligence for shippers, carriers, and industry professionals. BluJay’s powerful single-source dataset enables shippers, carriers, and other supply chain experts to understand how performance compares relative to industry standards.

Sustainable Logistics Practices Can Serve as a Differentiator for CPG Brands

Zipline Logistics

Sustainability is an often-discussed concept that can be a reliable source of differentiation for CPG manufacturers. Now, when most think of sustainability, they think of ethical sourcing or environmentally friendly packaging. Finding Freight Consolidation Opportunities.

Launching the Freightos Baltic Index (FBX) for Daily Rates

Freightos

As a result, nearly every industry has created on-demand metrics to gauge market performance, hedge risks, and to power intelligent decisions. But despite its size, containerized freight’s poor visibility persisted. As containerized freight has been slow to digitize in general, a reliable, data-driven, and actionable index has eluded the industry as well. Prices for everything and anything are subject to change and freight rates for containers are no different.

Delivery is the Product: Takeaways from Transplace’s Shipper Symposium 2018

Talking Logistics

The comment caught my attention because later that morning I was going to moderate a discussion with Dan Dershem , General Partner at Supply Chain Ventures, about emerging technologies such as blockchain, artificial intelligence and machine learning, autonomous trucks, and digital freight. It’s the reason why On Time In Full (OTIF) is a critical supply chain metric today. Digital Freight. I think I have personally looked at no less than 50 digital freight companies.

Gartner’s 2018 Top 25 Supply Chains List! Is it Still Relevant?

Supply Chain Game Changer

Source: Gartner. Gartner Survey Metric Notes: 1. Source: Gartner (May 2018). SCM #SupplyChain #Logistics #Distribution #Technology #Leadership #Procurement #Purchasing #Freight. Supply Chain Management Distribution Freight Leadership Logistics Procurement Purchasing SCM supplychain TechnologySubscribe Here! Email Address. Check out 5 Trends in the Gartner Hype Cycle for Emerging Technologies. Gartner recently announced their 2018 Top 25 Supply Chains List.

The Supply Chain Carbon Footprint Reduction Strategy

Supply Chain Game Changer

The links between these nodes are the freight, transportation and logistics players who move the goods throughout the Supply Chain. Low cost sourcing is a predominant reason for this geographically dispersed network. Do they have a plan to get all of their energy needs from sustainable and renewable sources? Additionally there should be aggressive management of freight modes. Ocean freight or Rail travel are better environmentally than planes for instance.

Reimagine Supply Chain of the Future – agile, resilient, and balanced – LogiSYM July 2020

The Logistics & Supply Chain Management Society

To create flexible and balanced supply chain organisation, it is necessary to integrate strategy, processes, metrics, and technology enterprise wide and across customers, suppliers, and service providers. Identify sourcing plant/s which can back-up each other in times of disruptions.

7 Essential Attributes of Strategic Supplier Partnerships!

Supply Chain Game Changer

Whether the phrase refers to sourcing, procurement, relationships, or other matters, its use is prevalent. The baseline metrics for performance of a partner are the same operational parameters used for other suppliers. One example is in the world of out-sourced software development. Freight and Logistics Guest Blog Post Procurement Supply Chain Management Business Leadership Purchasing SCM supplychainSubscribe Here! Email Address.

10 Ways Effective Transportation Management Drives Competitive Advantage

Cerasis

Transportation management is no longer a tactical approach to simply moving freight and doing it at the lowest possible cost. Additionally, some level of predictability helps in the carrier sourcing aspect of the business too. Working with carriers and all the freight you manage to create continuous movement strategies is a win-win approach. Creating an Effective Transportation Management Program Run by Metrics.

Stories of Supply Chain Leadership: An Interview with Joan Motsinger of Seagate

Supply Chain Shaman

We then rated companies on their ability to manage and improve a portfolio of metrics: operating margin, inventory turns and Return on Invested Capital (ROIC). To make the Supply Chains to Admire list, a company had to score above average of their peer group for supply chain improvement as measured by the Index, and drive performance above average in the portfolio of metrics for operating margin, inventory turns and Return on Invested Capital (ROIC).

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Amazon FBA sometimes falls short in this crucial metric. At Red Stag, for example, we can add inserts and personalized marketing materials to your customers orders, or help you source uniquely branded boxes and even tissue paper with your company’s logo. Freight and Logistics Guest Blog Post Omnichannel Retail Supply Chain Supply Chain Management Amazon AmazonFBA ECommerce Retail supplychainSubscribe Here! Email Address. Article provided by Jake Rheude at [link].

Top 25 3PL warehousing companies in 2020 (by revenue)

6 River Systems

Many metrics can be used to determine the top 3PL warehousing companies, such as company revenue, the number of warehouses, total warehouse square footage , etc. Revenue data is sourced from the companies’ websites and market research platforms such as Macrotrends.

The Flexibility Test

BluJay Solutions

Guest commentary by Adam Gray, JBF Consulting – as provided for the July 2020 Freight Market Index report. Freight volumes initially spiked, then dropped significantly. Their needs for tomorrow are based on the freight of today.

13 Reasons Why You Need a Global Transportation Management System (TMS)

3rdwave

From optimizing freight movements and controlling freight costs, to supply chain SKU transparency and optimal inventory management, the value proposition for global transportation management is substantial and significant. Most companies do not have a systemic and measurable approach in place to manage their global transportation and/or their logistics providers whether they are carriers, freight forwarders, or 3PLs.

Top 10 Supply Chain Innovations of 2018

Material Handling and Logistics

Top 10 Supply Chain Innovations of 2016 : robot pickers, bridge-inspecting drones, autonomous freight shuttles, and more. Source ID. Source ID. Source ID. The retail giant plans to take out 50 million metric tons (MMT) by 2030, which is equivalent to the emissions associated with the average annual electricity consumption of 40 million Chinese households. Source ID. Source ID. Source ID. Source ID. Source ID. Source ID.