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Retailers Say Technology Is a Key Enabler of Omni-Channel Success

BlueYonder

The shift to omni-channel selling has created many challenges for retailers across their order management and fulfillment operations. How are retailers addressing these challenges? To answer that question, Blue Yonder recently commissioned Gatepoint Research to conduct a survey 1 of senior retail decision-makers.

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Yet, in today’s omnichannel world, retail returns are key to driving business growth, thanks to their ability to enhance the customer experience, minimize losses, and preserve long-term revenue.

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Artificial Intelligence in the Retail Sector

Enterra Insights

Inflation is starting to impact the retail sector in significant ways. Some experts believe artificial intelligence (AI) capabilities will help retailers find their way through these volatile times. ”[1] According to Kestenbaum, some retailers don’t understand AI’s importance to their success.

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ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns

ToolsGroup

Improving inventory position can help retailers secure consumer loyalty and capture impulse spending. In July 2022, IHL and ToolsGroup surveyed U.S. consumers on their loyalty to and trust of retailers, as well as their reasons for choosing online or in-store shopping. Retailers can counter a staggering $1.9

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Surviving an Economic Downturn in the Retail Sector

Enterra Insights

Correspondent Melissa Repko reports that it might take some time for retailers to figure out how consumers are going to behave over the coming months. ”[2] Nevertheless, she observes, “Retailers are more on edge.” She reports, “Retailers like Best Buy, Party City, Walmart and Wayfair announced layoffs in 2022.

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Self-Checkout Turns Customers into Employees and Employees into Security Guards

Enterra Insights

On the other hand, you (and/or less honest customers) are the retailer’s problem. The Extent of the Problem Some people deliberately fail to scan all the items believing they deserve a tip for being an unpaid employee of the retailer. ”[3] All retailers, not just grocers, are suffering from inventory losses.

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AI Blind Spots? Here’s What Retailers May Miss About Artificial Intelligence

BlueYonder

That’s a question retailers should consider when they think about artificial intelligence (AI). A new survey by Blue Yonder found that almost all retail executives feel confident in their command of AI. These findings might make you think retailers are prepared for the AI revolution. Not so fast.

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