Remove Customer Service Remove Eliminating Excel in Purchasing Remove Supply Chain
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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

I laugh when business leaders tell me that they are going to replace their current supply chain planning technologies with “AI.” Each supply chain planning technology at the end of 2024, went through disruption–change in CEO, business model shift, layoffs, re-platforming and acquisitions. The reason?

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Probabilistic Forecasting: The Future of Supply Chain Planning

ToolsGroup

In the fast-paced world of modern supply chains, traditional forecasting methods fall short. Probabilistic forecasting is revolutionizing demand forecasting, supply planning, and inventory optimization by significantly improving forecast accuracy and decision-making across distribution networks.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Reinventing Supply Chains: Focus on Human Factors

Supply Chain Shaman

Today, in supply chain planning, this could not be further from reality. In May 2025, one in seven home-purchase agreements fell through resulting in the cancellation of 56,000 purchase contracts. Supply chain was defined in 1982 as interoperability between source, make and deliver. The reason?

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L’Oréal: A Case Study in Supply Chain Excellence

Supply Chain Shaman

At the Supply Chain Global Summit 2018 , Francois discussed the impact of digitalization, Industry 4.0, and L’Oréal’s approach to business that has allowed the company to continuously rank as a Supply Chains to Admire winner for four consecutive years. Supply Chains to Admire Methodology.

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Today, we published The Supply Chains to Admire for 2023. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. How Do You Define Excellence? Most supply chain leaders are stuck in their own paradigms. Many believe that an ex-supply chain exec knows the definition of supply chain excellence.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?