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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Stephens explained, that rather than incremental improvements in service, the ultimate goal should be to NEVER stock out.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Improve cross-government data sharing and analyze resilience. The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. Provide a Data Lake of Government Data to Use for Demand Predictions.

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Lessons Learned for Supply Chain Pandemic Planning Part 1: Governance and Risk Assessment

NC State SCRC

At that time, I wrote a study for the IBM Business of Government, titled “ Planning for the Inevitable: The Role of the Federal Supply Chain in in Preparing for National Emergencies ” that laid out important trends that were apparent as a result of the avian and H1N1 flu viruses that occurred in the global economy.

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What Does Good Look Like S&OP?

Supply Chain Shaman

Governance. I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. Here are seven mistakes frequently made: Lack of Well-defined Governance. There is a clear definition of the role of the supply chain in the delivery of value. S&OP is a business process.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red. The Importance of Governance and Planning Clarity.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

Our goal was to position inventory closer to the customer in the major MSAs (metropolitan statistical areas) and then be able to bypass the branches to mitigate touches and go directly to customers from these Market Distribution Centers improving customer service speed and reducing touches throughout the Ferguson network. “By

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What Georgia-Pacific Is Doing With Causal AI Is Remarkable

Logistics Viewpoints

Causal AI offers the tantalizing promise of being able to unravel the intricate web of cause-and-effect relationships that govern business operations. However, good customer service also demands quick answers to customers’ order inquiries. They demonstrated a 10X increase in touchless order throughput.

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