Remove Customer Service Remove Information Remove Shipping Remove Transportation
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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. FourKites is a leading provider of real-time transportation visibility solutions. Not surprisingly, many of FourKites’ users work in transportation operations.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

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6 Practices to Optimize Your Goods Transportation Process!

Supply Chain Game Changer

Transportation optimization involves analyzing goods shipments, transportation rates, and restrictions to create a plan that reduces the overall costs and makes the process more efficient. Optimizing the goods transportation process means reducing delays. This helps reduce transportation costs and saves time and effort.

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Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

GlobalTranz

In the age of e-commerce, maintaining the status quo will result in failure, disgruntled customers and added expenses, but shippers that leverage 3PL resources to apply transportation management best practices for e-commerce , as listed below, can navigate the issues that arise in e-commerce and achieve sustained profitability.

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Success in Retail Logistics with Mike Jarrett

The Logistics of Logistics

Mike is the Founder of Jarrett , a leading 3PL providing transportation and logistics solutions. Prior to starting the company, Mike spent several years in the supply chain industry where he was Vice President of Carrier Operations for Hudson, Ohio–based Caliber Logistics (now known as FedEx Supply Chain Services).