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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. That’s why the supply chain team proactively kicked off a series of meetings. Ipsen also need to reduce their lead times.

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Improving Customer Service through AI

ThroughPut

It describes how with the help of AI they can gain a deeper understanding of customers’ needs and optimize their supply chains to effectively meet those needs and to stay ahead of changing market conditions. PR Contact ThroughPut Inc Tina Jacobs pr@throughput.ai About ThroughPut Inc ThroughPut.ai

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Top 5 Logistics Challenges and Solutions for the Manufacturing Industry

GlobalTranz

The manufacturing industry faces many challenges, such as a skilled labor shortage, supply chain instability, and inventory management issues. GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. 5 Challenges Facing Supply Chain Managers in Manufacturing.

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Transforming Manufacturing Operations with Supply Chain Technology: 3 Key Areas to Invest In

Logility

As a manufacturing leader, you’re faced with constant disruptions, labor shortages, and the threat of job loss — time is of the essence. In this article, we’ll discuss the importance of technology investment in manufacturing, highlighting the three areas where manufacturers need to invest.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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10 reasons why you should use an ERP system in manufacturing

SYSPRO Smarter ERP

For manufacturers that have grown up from a small business, with a handful of employees and few customers, to one with many staff and customers, there comes a time when the business software needs of the company have to be re-evaluated. Here are ten reasons how an ERP system can help manufacturers.