Remove Eliminating Excel in Purchasing Remove Just-in-Time Remove Metrics Remove Survey
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Aligning Supply Chain Metrics to Improve Value

Supply Chain Shaman

The survey was one of many, and I found the project relatively nondescript, bordering on boring. One of my lessons learned in completing survey-based research over the past twelve years, is that projects are full of surprises. In the survey, companies had over one hundred active continuous improvement programs.

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St. Patrick’s Day is an Excellent Time for Supply Chains to Think Green

Enterra Insights

With green being the order of the day, it’s a good time to think about sustainability efforts. Patrick’s Day is the holiday when even the most recalcitrant American feels tempted to don green clothing or sip on some green beer. But what if everyone wore blue on March 17 each year instead? After all, the earliest depictions of St.

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How We Stubbed Our Toe in The Evolution of S&OP

Supply Chain Shaman

I wrote many reports on airport floors in those days–electrical plugs were just too scarce.) (I wrote many reports on airport floors in those days–electrical plugs were just too scarce.) At the time, I was fascinated how the most mature teams bucked the system. Sales and Operations Maturity Model from 2005-2008.

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The Best Supply Chain Company You Have Never Heard Of

Logistics Viewpoints

Driving an excellent supply chain depends on how people are recruited and managed, processes, and the technology used. In the annual report where they report on their key performance indicators (KPIs), they don’t just report on core financial metrics and the NPS, they also have people metrics.

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5 Trends Changing Supply Chains for the Better in 2024

Logility

However, this year promises a significant paradigm shift where traditional performance metrics are replaced by technology-driven frameworks, as recent breakthroughs with Generative AI in supply chains have demonstrated. Enter our list of supply chain trends for 2024.

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Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

As I shopped at Best Buy for office supplies, I struggled to not think about the massive disruption of electronics supply chain. Time to Sense Market Shifts in the 2007 Recession. While good news travels quickly in an organization, bad news travels slowly. Supply chains operate blindly on order data. The problem? Wrong focus I thought.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. My order of unsweetened ice tea was wrong 55% of the time. In my work with clients, customers bandy about the term “customer-centric supply chain.” The response is a long sigh.