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Reinventing Supply Chains: Focus on Human Factors

Supply Chain Shaman

In May 2025, one in seven home-purchase agreements fell through resulting in the cancellation of 56,000 purchase contracts. Ask a procurement or transportation professional if they have a good demand signal and expect a laugh. The ripple effects are pervasive.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. When making purchase decisions, brands who demonstrate care for others can offer a competitive advantage.

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Was Integrated Planning a Hoax?

Supply Chain Shaman

The implementations were longer, the purchase costs were higher, and the functionality was less robust and lacking flexibility. The SAP team has built an incredible system of record to enable flows from ERP to SCP, but has failed to deliver a solution to deliver SCP planning excellence. I did not see it.

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Like A Green Lump of Clay….

Supply Chain Shaman

As I picked it up , I saw a twitter alert welcoming people to the APICS webinar with @lcecere on Agility that afternoon. As we went live with the webinar, I laughed. In this blog post, I publically answer the questions from the webinar. Q: You mention that Executive Buy-in is the biggest stumbling block. It was 6:00 AM.

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A Conversation with Stuart Whiting, Schneider Electric

The Logistics & Supply Chain Management Society

Holds a Fellow of the Chartered Institute of Logistics and Transport and holds a Global MSc. In 2017 I also assumed responsibility for Field Services and in 2019 Data Excellence & Analytics embracing digital transformation driving our Tailored, Sustainable and Connected 4.0 Stuart is a British national, married with three children.

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The Future of the Distribution System: The Current State: Part 1 of 3

GlobalTranz

No matter how it functions, the role of the distribution system is to efficiently find consumers who need particular products and to ensure that they have access and the ability to buy them if they want. Still others try to excel in a particular niche. Others specialize in becoming an all-purpose intermediary.

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10 Steps to Surviving & Thriving in a Capacity Crunch

GlobalTranz

An optimized route is the fastest way to move product, and consolidating parcels and less-than-truckload shipments into full truckloads is an excellent way to overcome the pitfalls of a capacity crunch. Use Technology That Benefits Your Company.

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