GlobalTranz

OCTOBER 5, 2017

Last mile e-commerce, last mile technology, last mile metrics and white glove services make standard shipping conversations seem like child’s play, and the new focus on the last mile is anything but. Leveraging Metrics, Shippers Find Better Ways to Excel at Customer Service and Last Mile Services.

Logistics Network Optimization Software 142

Logistics Network Optimization Software Logistics Supply Chain Software Supply Chain Strategy 142

Enchange Supply Chain Consultancy

MAY 13, 2015

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. How do these decisions get through S&OP meetings? Cost per SKU.

Customer Service 100

Customer Service S&OP Price Reduction Waste Reduction 100

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

Supply Chain Opz

JULY 15, 2018

We will show you best customer service book by objective evaluation based on sales rank, reviews, citation counts and endorsement by leading business leaders. If you don't want to compete in the price war, outstanding customer service is the holy grail. - The reason is that the acquisition process is very long.

Customer Service 100

Customer Service France Chemicals Conference 100

Supply Chain Opz

DECEMBER 6, 2017

What is the best customer service book? We will show you the best customer service book that CEOs and leading customer service gurus want you to read. Why customer service is more important now? What if you provide subpar customer service and customers run away?

Customer Service 100

Customer Service Handbook France Chemicals 100

The Logistics of Logistics

JANUARY 6, 2023

From 1986 to 1998, Waggoner held a variety of positions in sales, operations, marketing, and engineering at Yellow Transportation before becoming Vice President of Customer Service. is a leading Fortune 1000 provider of technology-enabled transportation and supply chain management services. About Echo Global Logistics.

Logistics Network Optimization Software 215

Logistics Network Optimization Software Supply Chain Network Software Supply Chain Software San Diego 215

BlueYonder

APRIL 2, 2024

Constant Focus on Benefits Achieved Our TMS helps customers gain holistic benefits in customer service, sustainability, cost-to-serve, resource retention, and more. Working in partnership with Blue Yonder, I’m confident we’ll get there,” according to a Transportation Manager, Kimberly-Clark ( read the case study ).

Gartner 85

Gartner Supply Chain Planning Software Supply Chain Design Software Optimization Software 85

The Logistics of Logistics

DECEMBER 13, 2023

After a failed delivery of a meal kit subscription led him down a customer service abyss, Zur realized that the experience he had anticipated for days fell apart in the last mile. Get a quote upfront and know exactly what you’ll pay before you book.

Shipping 208

Shipping Logistics Network Optimization Software Supply Chain Design Software Predictive Analytics Software 208

Supply Chain Opz

FEBRUARY 1, 2016

What is the best customer service book out there? We will show you best customer service book that CEOs from service & non service businesses want you to read. Why customer service is more important now? What if you provide subpar customer service and customers run away?

Customer Service 100

Customer Service Handbook France Chemicals 100

Freightos

AUGUST 29, 2019

The best of them accumulated books of business contacts, which moved companies with them. But, increasingly, a carrier’s customer relationship is being built by the brand , which explains their newfound obsession with customers. Broadening service offering adds value and differentiates from competitors.

Logistics Network Optimization Software 202

Logistics Network Optimization Software Real-time Visibility Price Reduction Cost Reduction Strategies 202

Supply Chain Shaman

SEPTEMBER 28, 2022

Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” COVID impacts also continue. Don’t Be Like Ford.

Manufacturing Procurement 195

Manufacturing Procurement Supply Chain Design Software Network Design Software Supply Chain Planning Software 195

Supply Chain Shaman

FEBRUARY 18, 2021

More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customer service is red. Dwell times grow as more and more ships sit in the ocean waiting to unload.

Supply Chain Planning Software 278

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 278

GlobalTranz

DECEMBER 4, 2018

On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Download the E-Book.

Cost Reduction Strategies 136

Cost Reduction Strategies Customer Service Resource Reduction Freight 136

Logistics Viewpoints

JANUARY 30, 2018

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. A Business Insider Intelligence Report about customer service states that 66 percent of U.S.

Six Sigma 107

Six Sigma Logistics Network Optimization Software Customer Service Supply Chain Software 107

Freightos

MAY 22, 2017

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. What do forwarders think will happen to freight service by 2022? Take trucking.

Customer Service 153

Customer Service Logistics Network Optimization Software Freight Predictive Analytics Software 153

Parade

DECEMBER 10, 2021

Carrier Reuse and Book Now is Helping FreightSaver Win the Battle FreightSaver CEO and Co-Founder Ryan Renne says he hasn’t seen a peak season this hectic in years. They wanted to provide their team with the tools they needed to be successful, booking more loads and building better relationships with reliable carriers.

Supply Chain Software 78

Supply Chain Software Demand Planning Software Capacity Tools 78

Parade

DECEMBER 10, 2021

Carrier Reuse and Book Now is Helping FreightSaver Win the Battle FreightSaver CEO and Co-Founder Ryan Renne says he hasn’t seen a peak season this hectic in years. They wanted to provide their team with the tools they needed to be successful, booking more loads and building better relationships with reliable carriers.

Supply Chain Software 78

Supply Chain Software Demand Planning Software Capacity Tools 78

GlobalTranz

DECEMBER 11, 2018

Listen to “Shippers Who Excel at Recruiting Talent Have More Innovation & Improve Customer Service” on Spreaker. Download E-Book. Download E-Book. Innovation & Strategy Resources for Shippers.

Logistics Network Optimization Software 137

Logistics Network Optimization Software Innovation Real Estate Resource Reduction 137

Supply Chain Shaman

APRIL 16, 2014

I have taken myself off the road to write the book Metrics That Matter. Let me just state for the record that “Saying that you are going to write a book, is far more exciting than writing one.” Writing the book is helping me to get perspective. An Orbit Chart of Customer Service (Case Fill) Versus Inventory Turns.

Supply Chain Design Software 279

Supply Chain Design Software Agile and Lean Supply Chain Modeling Supply Chain Planning Software 279

Supply Chain Shaman

DECEMBER 23, 2014

Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. The book is the end of three years of research and nine months of writing. Make test and learn an active part of your supply chain strategy.

Packaging 289

Packaging Inventory Reduction Supply Chain Design Software San Francisco 289

Freightos

OCTOBER 26, 2020

However, given the rearing of direct competition for both larger and smaller businesses, it’s clear that there is a Maersk incentive to at least maintain a few services exclusive to direct sales. Advantages Beyond Shipment Booking and Execution. Starting with Dynamic, Differentiated Service with Maersk Spot. It’s worked.

Logistics Network Optimization Software 287

Logistics Network Optimization Software Supply Chain Design Software Supply Chain Planning Software Price Reduction 287

Supply Chain Shaman

DECEMBER 16, 2013

Customer Service Is Everywhere, but NOWHERE. During this holiday season, as I sit on the phone waiting for a “customer service agent,” I think that supply chain leaders everywhere should rethink customer service. Companies Say Customer First, But Can They Listen?

Supply Chain Software 287

Supply Chain Software Supply Chain Design Software Demand Planning Software Customer Service 287

Supply Chain Opz

NOVEMBER 14, 2018

We will show books that inspire CEOs and business leaders which are considered to be the best team building books to read. Why do you need a Team Building Book? In Search of the Best Team Building Books Team building tries to enhance various skills such as target setting, effective communication and collective decision-making.

Buyer Training 100

Buyer Training Resource Reduction Exercises Cost Reduction Strategies 100

The Logistics of Logistics

JANUARY 25, 2023

Walter has a successful track record as a hands-on technology leader responsible for teams across various business areas, including development, sales, and customer service. Tai customers know them for commitment to innovation, fast, efficient problem solving, and dedication to their success.

Logistics Network Optimization Software 130

Logistics Network Optimization Software Supply Chain Design Software Supply Chain Software Software 130

Supply Chain Shaman

JANUARY 9, 2019

Stuck, the company struggled with customer service levels and high inventory write-offs. I am working on my third book. One of the most read case studies written for my first book, Bricks Matter, is a case study on managing item complexity. A long tail of the supply chain whips the organization into a reactive mode.

Supply Chain Design Software 259

Supply Chain Design Software Supply Chain Planning Software Case Study Forecasting Software 259

Freightos

FEBRUARY 25, 2020

This week, Freightos is proud to announce that FedEx Logistics incorporated its digital customs brokerage service into the Freightos.com marketplace. This partnership is another example of how digitization is leveling the playing field and extending seamless, one-stop, top-tier services to small and medium sized players. .

Freight 194

Freight Logistics Network Optimization Software eBook 194

QAD

JANUARY 18, 2024

Instead, we advocate for a cross-functional approach involving voices from supply chain, purchasing, manufacturing, customer service, business strategy and other relevant internal and external functions to the organization. Why Read Our Risk Management White Paper?

Risk Management 96

Risk Management Automotive Material Savings Supply Chain Planning 96

Supply Chain Shaman

OCTOBER 4, 2018

Commercial teams mistakenly think that high levels of inventory will drive sales and minimize customer service issues. The problem is that high levels of inventory often result in customer service issues. In parallel, the financial team often sees inventory as a pocket-book to manage at the end of the quarter.

Inventory Management Software 262

Inventory Management Software Inventory Reduction Inventory Management Supply Chain Planning Software 262

Supply Chain Shaman

JUNE 19, 2013

Companies are stalled on improving customer service and forecast accuracy. Supply chains have not morphed to manage the complexity at the same cost, quality and level of customer service. It will be nice to be home and to have time to write on this second book, Metrics that Matter. Complexity has Grown.

Forecasting 268

Forecasting Supply Chain Planning Software Agile and Lean Supply Chain Forecasting Software 268

BlueYonder

JANUARY 22, 2024

While this blog provides an overview of our key findings, the complete results are summarized in our new e-book, “Distribution Executives Agree: It’s Time to Up the Ante on Order Management.” As you review our new e-book that highlights Blue Yonder’s survey results , ask yourself, “Where is my organization on the adoption curve?”

Distribution 89

Distribution Inventory Reduction Supply Chain Planning Software Cost Reduction Strategies 89

The Logistics of Logistics

APRIL 15, 2024

They represent a book of asset carriers and match them with shippers who value relationships and service. They offer additional services such as HAZMAT transportation, expedited shipping, flatbed trailers, LTL (less-than-truckload) shipping, and more.

Freight 215

Freight Logistics Network Optimization Software New York Atlanta 215

Freight Plus

AUGUST 7, 2020

And He is also one of the authors of the recently released book, Digital Supply Networks. Can you speak to the challenges that the supply chain management model has with customer service compared to the DSN? In the traditional supply chain customers are mostly passive entities at the end of the chain. online here.

Supply Chain Network Software 98

Supply Chain Network Software Supply Chain Planning Software Supply Chain Design Software West Virginia 98

Demand Solutions

DECEMBER 9, 2014

She also writes the enterprise software blog Supply Chain Shaman , and she published a book called Bricks Matter in 2012. Additionally, Demand Solutions works with Lora from time to time, and she was even a keynote speaker at our last Global Customer Conference. Grainger boosted its customer service levels by 5-10%.

Supply Chain Planning Software 187

Supply Chain Planning Software Supply Chain Planning Supply and Demand Scenario Planning 187

ToolsGroup

APRIL 3, 2018

Imagine a worker sitting in a convenience store, reading a book, at 3:00 AM without having seen a customer in hours. Paying for the labor on the off chance that a customer needs a soda, is wasteful and inefficient. This store is sacrificing resources to maximize customer satisfaction and sales – but without a payoff.

Supply Chain Optimization 192

Supply Chain Optimization Agile and Lean Supply Chain Manufacturing Supply Chain Software 192

GlobalTranz

JUNE 23, 2016

Download the 8 Big Factors to Consider for Efficient LTL Shipping e-Book! Add the cost of your time to that shipment, and that you may also have to give some emergency customer service with the damaged freight they received, you are no longer looking at efficient LTL shipping, but a big headache. .

Shipping 125

Shipping Resource Reduction Price Reduction Cost Reduction Strategies 125

Logistics Bureau

MAY 8, 2023

BOOK NOW If you’d like some help to improve your freight management, please book a free consultation call here. BOOK NOW If you’d like some help to improve your freight management, please book a free consultation call here.

Negotiating Skills 52

Negotiating Skills Cost Reduction Strategies Freight Resource Reduction 52

Supply Chain Trend

JANUARY 22, 2023

Decision making According to authors of the book Decision Quality , a decision is only made when resources are irrevocably allocation to the execution of the decision. According to the book Decision Quality , there are six elements, as per below diagram. To sum this up, a decision needs options, some considerations, and a choice.

Quality 88

Quality Scenario Planning Supply Chain Planning Software Supply Chain Planning 88