article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

article thumbnail

Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

Shipping 208
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen , a global bio-pharmaceutical company with $3 billion in annual revenues, disproves that. The company has visibility to demand and inventory.

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

article thumbnail

Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. Kimberly-Clark is public consumer goods company that generated over $19 billion in revenues last year. “K-C This is one of the company’s first steps to their digital transformation in shipping.

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

article thumbnail

The Best Supply Chain Company You Have Never Heard Of

Logistics Viewpoints

In particular, Ferguson’s supply chain is built for speed and to provide high service levels. of in-stock products ship the same business day from our DCs; that is best of breed for any industry.” Ferguson provides plumbing and heating products to 9 specialist customer groups – over a million customers – in the US and Canada.