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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. That’s why the supply chain team proactively kicked off a series of meetings. The post Does Perfect Customer Service Make Sense?

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. This is one of the company’s first steps to their digital transformation in shipping. Hot loads” allow companies to run a lean supply chain while still meeting customersservice expectations.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations. Order Costs.

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Ferguson’s Commitment to Supply Chain Excellence Drives Customer Satisfaction

Logistics Viewpoints

The goods flow through 3 import centers, 14 strategically located distribution centers in North America, 106 final-mile shipping hubs, and nearly 1,700 branch locations. A market distribution center has the capability of both regional distribution center and that of a final mile ship hub. Across the US, Ferguson has 6.5

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Retail Shipping: Best Practices to Meet Budgets While Delivering a Better Customer Experience

Intelligent Audit

Shipping may be the final part of the retail experience, but it is often the one that consumers base their overall experience upon. A bad experience with retail shipping can overshadow great products and reasonable pricing. The modern-day supply chain network relies on fast and affordable shipping solutions for retail customers.

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Residential LTL Delivery Perfected with Gabe Pankonin

The Logistics of Logistics

Gabe is the CEO of Rocket Shipping , a full-service logistics provider focusing on 4 core competencies: LTL shipping, white glove/ home delivery, full truckload management, and technology/integrations. About Gabe Pankonin Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider based in Fargo, North Dakota.

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Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

GlobalTranz

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store.