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Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

GlobalTranz

E-commerce and omnichannel solutions are rapidly becoming the next frontier in the use of the Internet of Things and better order fulfillment processes. However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why.

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Empowered Consumers Require Omnichannel Strategies

Enterra Insights

Steve Osburn ( @skosbu ), Managing Director at Kurt Salmon — a part of Accenture Strategy specializing in Supply Chain, observes, “E-commerce customers in the U.S. consumers expect orders, with free shipping, to arrive within three days. To meet changing consumer behavior, retailers are finding omnichannel strategies essential.

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Omnichannel Retail: Everything You Need To Know To Succeed

ShipBob

Once the order is placed, it is picked, packed and shipped. This is one example of omnichannel retail in action. A powerful omnichannel retail strategy allows your customers to move through multiple channels, engage with your brand, and eventually make a purchase. . What is omnichannel retail? Download the Guide.

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Retail Returns: The Key to Driving Business Growth

ToolsGroup

Retail returns occur when a customer returns the purchased items to a seller in exchange for a refund, store credit, or a similar product. Yet, in today’s omnichannel world, retail returns are key to driving business growth, thanks to their ability to enhance the customer experience, minimize losses, and preserve long-term revenue.

Retail 296
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How Shipping and Supply Chain Data Elevates the Role of the Supply Chain Team

Intelligent Audit

The boom in online and omnichannel retail continues to place almost daily increases in demand on logistics professionals, and the growing fleet of last-mile delivery vehicles.” . Decreased customer retention rates. Delays in shipping and delivery. . Inability to track damage or lost shipping claims. .

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Silos are Bad for Business

Enterra Insights

”[1] She added, “In the past the departments like sales, marketing, customer service, public relations, and supply chain typically used their own datasets, keeping the information in silos.” Silos and Omnichannel Operations. E-commerce has wreaked havoc in many retail supply chains. ”[6]. ”[6].

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The Top 15 Retail Trends for 2022

ToolsGroup

Data source: eMarketer. And based on Placer Lab’s data , the investment looks promising, with monthly 2021 monthly in-store visits up across the board in comparison to 2019: Image source: Placer.ai. Image source: Bring Me the News. Safety and Self-Service when Shopping In-Store. Omnichannel Retail: The Future is Phygital.