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There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customerservice—and a top-notch experience–is one of the most important in driving retention.
Alex is also the President of Reefer Van Network , a prominent player in the refrigerated transportation industry, specializing in the safe and efficient delivery of temperature-sensitive goods across North America. CustomerService: They emphasize strong customerservice and responsiveness to shipper needs.
While the transportation department bears the brunt of high fuel costs, it may not have much ability to mitigate the impact of these costs on the broader business as many of the causes of high fuel consumption come from outside the transportation department. How customers are served is big driver of fuel costs.
From a transportation standpoint, this has included major technological advancements. In my presentation, I highlighted five key transportation trends that are changing supply chains from a technology standpoint. The first of the transportation trends is the network effect is at the heart of supply chain transformation.
The "TMS+" approach is more than a standalone Transportation Management System (TMS). It’s a supply chain execution technology that recognizes companies today operate as multi-party ecosystems, and that transport management activities are just one component of high-functioning supply chains.
Cyndi is Project Solutions Manager at H&M Trucking , a contract carrier trucking company that specializes in bulk hopper and van transportation of dry goods, bulk ingredients, and hazardous materials. With 17 years of transportation expertise, Cyndi brings a comprehensive skill set to H&M Trucking.
Mike Hane, Director, Product Marketing, TMS at Descartes Does your company view transportation as a competitive weapon? An enlightening new report indicates that this strategy corresponds to strong financial performance for shippers and logistics service providers (LSPs). For example, Competitive Weapon companies are 3.4
For the first few years, the company created regional models to determine how to maintain or improve customerservice levels at lower cost. The projects include local finance, warehousing, and transportation managers who help to pull the data surrounding rents, transportation costs, customs, and other marginal costs together.
Mike Hane, Director, Product Marketing, TMS at Descartes Does your company view transportation as a competitive weapon? An enlightening new report indicates that this strategy corresponds to strong financial performance for shippers and logistics service providers (LSPs). For example, Competitive Weapon companies are 3.4
Meeting today’s logistics challenges of the three C’s – customerservice, carbon, and cost – companies are not just looking at gathering data, but also how to better interpret and understand this data, and then use it to drive additional value. How about your need for a seamless corporate transportation analysis?
Functional excellence throws the supply chain out of balance decreasing results on a balanced scorecard of growth, margin, inventory turns, customerservice and ROIC (Return on Invested Capital). Sadly, the area of customerservice–the lifeblood of the organization–rates the lowest.
In the age of e-commerce, maintaining the status quo will result in failure, disgruntled customers and added expenses, but shippers that leverage 3PL resources to apply transportation management best practices for e-commerce , as listed below, can navigate the issues that arise in e-commerce and achieve sustained profitability.
This lifecycle is essential where timely and accurate decisions can significantly impact supply chain efficiency, safety, customerservice, and profitability. Thirdly, the decision to be executed is then pushed back to the relevant application, whether that be a transportation management system or a planning solution.
Machine learning (ML) techniques can be applied to provide more accurate transit information and estimated arrival times (ETAs) by analyzing the historical shipment data in your transportation management systems. Increased lead time accuracy reduces risks involved in transportation and logistics, improving your overall supply chain.
According to Manufacturing.net: “Supply chains make up an essential aspect of most businesses today, with 70 percent of industry professionals predicting that the supply chain will spearhead better customerservice before the end of 2020. So as the year has.read More.
Workforce shortages are severe and they are taking a toll on customerservice. Given supply chain and logistics operations are resource-intensive, it’s not surprising that workforce shortages in this area can undermine customerservice performance. drivers and warehouse workers) as high to extreme (see Figure 1).
In logistics, simplification was supported by reducing the number of physical distribution nodes and improving the execution layer by adding a transportation management system and digitization in the form of better electronic connectivity to all partners across warehousing and transportation. Visibility also promotes this.
Exception Management: AI tools flag delayed, misrouted, or damaged shipments and recommend responses such as automatic rescheduling or inventory reallocations.
The focus of the transportation suites was on cost mitigation and price negotiation. More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. Customerservice is red. This has changed.
Michael is Sector Vice President of Trimble , a global technology company that provides hardware, software, and services to improve efficiency and productivity in industries like construction, agriculture, and transportation. This gives transportation companies more options and control over their technology stack.
Together, LevelLoad and AutoO2 drive customerservice and long-term transportation planning objectives despite the realities of supply chain network constraints. The results include improved on-time and in-full customerservice, fuller loads, higher use of preferred freight carriers, and lower costs.
This is a serious obstacle to many sectors—especially retailers and logistics service providers, who need a solution that enables them to increase their transport capacity despite the limited resources and minimize service disruptions through improved planning.
Scenarios are run, and the low-cost network that best meets customerservice objectives is selected. For this project, Solvoyo consultants built a network design model and ran more than 120 scenarios to refine the customerservice and inventory mix strategy.
FourKites CEO, Matt Elenjickal One of the two leaders in the real-time transportation visibility market is FourKites. Calling the FourKites platform a real-time transportation visibility solution is a misnomer; This is a real-time supply chain visibility solution. Transportation visibility solutions provide a wide variety of benefits.
Nicole is the Founder & CEO at Candor Expedite , a critical expedite service provider as well as a white-glove B2B company. Logistics is in Nicole’s DNA having held several operational positions for a variety of transportation brokerage companies over the years.
The American Transportation Research Institute (ATRI) continues to rank driver shortages, driver retention, and the costs of extensive regulatory compliance on carrier operations as top concerns for carriers. Throughout the past six months, rates and capacity have been highly volatile as the industry deals with other ongoing challenges.
About Descartes Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses.
Expand the “FLOW” program for logistics information sharing to forecast transportation flow. The ability of an organization to deliver reliable and consistent results for revenue, margin, customerservice, and quality in the face of demand and supply variability. We are not clear on definition.
Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customerservice by ensuring product availability within all sales channels. Optimized transport. AI automation offers many advantages: Increased forecasting accuracy. Fewer stock shortages and reduced obsolete inventory.
UPS harnesses advanced transportation management software to streamline operations and stay competitive in the global market. This technology reduces costs, enhances operational visibility, and improves customerservice, setting new standards for logistics excellence.
As reported by Trimble, a well-thought-out strategy for tracking performance through reverse logistics KPIs allows organizations to reduce administrative costs, shorten cycle times, reduce TCO, increase customerservice, and derive more value from returns management. Unfortunately, figuring out which.read More.
Revenue Operations Aligned Teams: Create a cohesive approach across sales, marketing, and customerservice. Targeted Campaigns: Reach your ideal audience with personalized messages. Data-Driven Insights: Gain valuable insights into your marketing efforts. Data-Driven Decision Making: Make informed decisions based on real-time data.
Customers wish for better customerservice. The post The Go-To List of Ways to Improve Inventory Management appeared first on Transportation Management Company | Cerasis. Amazon wants to take over the world. Supply chain leaders should follow these key strategies for.read More.
About Gabe Pankonin Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider based in Fargo, North Dakota. Gabe and his team focus on working with ecommerce brands to help them scale their businesses without the need to hire additional customerservice or logistics employees.
” For many stuck in the myriad of functional metrics, like Operational Efficiency (OEE), Purchase Price Variance (PPV), or transportation cost, a focus on growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) is a stretch. The group’s response is, “Are these supply chain metrics?” be careful.
From fast, affordable shipping to great customerservice, consumers can find pretty much anything they need on Amazon. The post How to Develop a Supply Chain Strategy Like Amazon appeared first on Transportation Management Company | Cerasis. And what’s not to love?
As one of the industrys largest neutral freight marketplaces, Truckstop provides the customerservice as well as scale of quality loads and trucks to give customers of all sizes, whether on the road or in the office, the transparency and freedom to build lasting relationships and grow their businesses.
Doug is the CEO of Echo Global Logistics , a leading provider of technology-enabled transportation and supply chain management services. From 1986 to 1998, Waggoner held a variety of positions in sales, operations, marketing, and engineering at Yellow Transportation before becoming Vice President of CustomerService.
Some planners consistently generate route plans that are lower cost, better utilize resources, and deliver the best customerservice. The problem is most likely not the optimization technology, but the approach to transportation planning.
This is certainly true in the transportation realm, where real-time freight visibility solutions are helping companies answer — quickly and accurately — Where’s shipment? Then we matured some more and we started to focus on customerservice. And today we’re at the point where the big focus is on customer experience.
The retail customer completes close to 100,000 store deliveries per year, working with both an import and domestic vendor base. According to its Director of Logistics, the company digitized its freight order management system , creating two-way integration with its existing digital transportation management system (TMS).
Mitigating Legal and Liability Risks: Explore the potential legal pitfalls and financial liabilities logistics companies face when partnering with under-prepared contractors, including the ever-present threat of misclassification and subsequent lawsuits.
Third, what are the big trends in warehouse and transportation management? The goal is to be half a pace ahead of where customers need to be; you don’t want to be too far ahead of where customers need to be, but you don’t want to be lagging to where the technology is irrelevant. WMS and TMS Trends. Order Management.
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