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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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America’s Largest Small Truck Network with Alex Winston

The Logistics of Logistics

Alex is also the President of Reefer Van Network , a prominent player in the refrigerated transportation industry, specializing in the safe and efficient delivery of temperature-sensitive goods across North America. Customer Service: They emphasize strong customer service and responsiveness to shipper needs.

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Reducing the Impact of High Fuel Costs Goes Beyond the Transportation Department

Logistics Viewpoints

While the transportation department bears the brunt of high fuel costs, it may not have much ability to mitigate the impact of these costs on the broader business as many of the causes of high fuel consumption come from outside the transportation department. How customers are served is big driver of fuel costs.

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Top Five Transportation Trends

Logistics Viewpoints

From a transportation standpoint, this has included major technological advancements. In my presentation, I highlighted five key transportation trends that are changing supply chains from a technology standpoint. The first of the transportation trends is the network effect is at the heart of supply chain transformation.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

The "TMS+" approach is more than a standalone Transportation Management System (TMS). It’s a supply chain execution technology that recognizes companies today operate as multi-party ecosystems, and that transport management activities are just one component of high-functioning supply chains.

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Thriving in a Down Trucking Market with Cyndi Meurrens

The Logistics of Logistics

Cyndi is Project Solutions Manager at H&M Trucking , a contract carrier trucking company that specializes in bulk hopper and van transportation of dry goods, bulk ingredients, and hazardous materials. With 17 years of transportation expertise, Cyndi brings a comprehensive skill set to H&M Trucking.

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Six Ways Supply Chain Leaders Use Transportation as a Competitive Weapon

Logistics Viewpoints

Mike Hane, Director, Product Marketing, TMS at Descartes Does your company view transportation as a competitive weapon? An enlightening new report indicates that this strategy corresponds to strong financial performance for shippers and logistics service providers (LSPs). For example, Competitive Weapon companies are 3.4