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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

GlobalTranz

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? In other words, filling more orders is great, but it still requires significant use of logistics resources. Think about it; customers want the best deal.

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A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Here are just a few of the several stats that highlight what we’re talking about: 95% of shoppers will tell others about their negative customer service experiences. Shipping.

Predictability in a Time of Uncertainty: Machine Learning in Logistics

Logistics Viewpoints

Large swings in supply and demand for different product categories and changes in distribution patterns left logistics managers grappling with the biggest challenge of their careers. How machine learning is transforming logistics. How machine learning benefits your logistics network.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

GlobalTranz

When the Internet first arrived, the idea of waiting for an extended period to receive a product was great, asserts Gordon Hellberg of Material Handling and Logistics. However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

Longer Lead Times Forecasted: Don’t Get Caught Behind The Curve

AB&R

Our experts estimate that these longer lead times have added at least two-to-three business day delay for most customers’ deliveries. Blog Company News Manufacturing Transportation & Logistics customer service inventory labels manufacturing productivity

The 9 Key Considerations of an Effective Last Mile Logistics Strategy

GlobalTranz

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics

Tips for Effectively Managing E-Commerce Logistics

GlobalTranz

Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. In order to manage e-commerce logistics and maintain cost efficiency, shippers need to know the challenges in managing e-commerce logistics, how a TMS can help, and a few tips to streamline the process. What Are the Challenges in Managing E-Commerce Logistics? Offer multiple shipping options to consumers.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. When we look at the industry leaders, the forecast for the logistics market is clear. Automation Software for 3PL and Logistics Providers. Reinventing your Last Mile service.

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Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. A metric is any standard of measurement (number of carriers, inventory turns, average shipment weight, etc.). Selecting the Right Logistics KPIs.

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How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Top 15 Logistics Blog Posts of 2014

GlobalTranz

We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. If you are familiar with the term logistics, then you undoubtedly know it conjures up a different meaning to different people , different countries, and different companies even. There are countless number of logistics service providers who offer many different types of broad and niche services.

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Note: Today’s post is part of our new “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Many did it to make use of excess inventory. Free shipping.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

For a long time, C-level executives viewed supply chain management, especially the logistics function, as a cost center. You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty. Supply Chain & Logistics Trends Amazon Prime logistics supply chain

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

GlobalTranz

Needs for efficient reverse logistics systems continue to increase as e-commerce claims greater market share, and as so many traditionally functioning businesses grow and inevitably incur increasing volume of returns. This presents opportunities for developing new revenue streams, an exciting challenge to logistics professionals. Need For Reverse Logistics Breeds Opportunity. Efficiently managing reverse logistics is a daunting challenge for many businesses.

5 Areas of Technology Application to Aid in Logistics Visibility and Communication for en Route Disruptions

GlobalTranz

We continue our ongoing strategic shipping series by covering how to use technology to provide better logistics visibility. However, simply applying a little bit of technology in transportation, such as a transportation management system rich with the ability to automate and have visibility into shipments and shipping activity, can aid in creating a competitive advantage. Using Technology to Provide Logistics Visibility to Shipments and Communicating en Route Disruptions.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

Logistics Cost Reduction: 6 Focuses to Create More Profit

GlobalTranz

This is the first of a two-part series where I will curate and cull information from my 4 decades of experience in logistics cost reduction at various positions in the supply chain. According to the CSCMP's "State of Logistics" Report from 2015, logistics costs now make up over 8% of the GDP. Any percentage less for your business with logistics costs as a percent of your revenue, goes straight to the bottom line. . Logistics Cost Reduction by Focusing on Safety.

The Importance of Value-Added Services in Logistics and SCM!

Supply Chain Game Changer

Value-added services article and permission to publish here provided by Daniel Choi. Today, they must also arrive swiftly, effectively, and in perfect condition, or you risk losing customers. What is a Value-Added Service? Types of Value-Added Service for Logistics and SCM.

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6 Questions To Ask 3rd Party Logistics Companies for 2015 and Beyond

GlobalTranz

With an ever-increasing pool of third-party logistics (3PL) providers to outsource shipping needs to, understanding how to select the best 3PL is the difference between reaching your existing customers and gaining a new market share. It’s true: some 3rd Party Logistics Companies exist solely as a conglomeration of intermediaries with connections to the Big 3 Carriers. Less than two decades ago, the concept of 3rd Party Logistics Companies were relatively unknown.

3 Ways to Accelerate Your Inventory Management

RFgen

TABLE OF CONTENTS: The Current State of Inventory Management. Integrate and Optimize Inventory Workflows. Implement Inventory Management Software. Integrate ERP Data with Inventory Processes. The Current State of Inventory Management. Drive Customer Satisfaction.

Managing a Third Party Logistics Partnership

The Logistics of Logistics

When you have chosen a 3PL partner, insure that you have an effective Service Level Agreement (SLA) with accompanying Key Performance Indicators (KPIs) to manage the Service Level of the 3PL. If you do not want to start at the 3PL as a contact customer with a SLA/KPIs, you can ship your goods and become a public account. As a contract customer, upfront costs will be a subject of discussion and negotiation.

What Is On-Demand Logistics & How It Impacts Scalability

ShipBob

What makes it all possible is on-demand logistics — getting products delivered to customers when they need them. Since more shoppers now expect same-day shipping and delivery, online retailers are willing to invest in the logistics operations needed to fulfill these expectations.

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The Top 6 Reasons to Have a Good Inbound Logistics Program

GlobalTranz

Most transportation costs in a company arise from inbound logistics cost. If other words, the costs associated with transportation of items from vendors make up the biggest portion of will transportation costs, reports Amy Roach Partridge of Inbound Logistics. Part of the problem lies in misconceptions around inbound logistics, including manual, data-intense processes and added stress. Better Visibility Leads to Effective, More Accurate Inventory Management. Logistic

How Shipping and Supply Chain Data Elevates the Role of the Supply Chain Team

Intelligent Audit

The boom in online and omnichannel retail continues to place almost daily increases in demand on logistics professionals, and the growing fleet of last-mile delivery vehicles.” . And without visibility, the following issues arise: Increased customer complaints. .

Employing this S.M.A.R.T. Technique with a Logistics Company to Create Total Stakeholder Satisfaction

GlobalTranz

Today we continue our series on successfully working with a logistics company, often called a third party logistics company by focusing on how to properly understand the success of the engagement by knowing all the key performance indicators that a shipper could put in place. We will then finalize the series on logistics key performance indicator success management with practical techniques to carry through the academic subjects we've covered thus far. .

Inbound Logistics

LeanCor

Planning a Lean Inbound Logistics Strategy. At LeanCor, we refer to our inbound logistics solutions as lean logistics engineering. The lean logistics engineering process incorporates several complex factors including volume fluctuations, sourcing changes, and lead, window, and service times to determine transportation modes, sourcing locations, freight consolidation, trailer loads, route combinations, and freight sequences.

Holiday Logistics: 5 Things Any Shipper Can do Now in the Warehouse or DC to Plan & Stay Competitive

GlobalTranz

Tomorrow, we will talk more about external when we focus on how you can better work with Carriers and also your customers to communicate effectively and manage expectations and operations so now peak season has you unprepared. When you are prepared, typically, you have contingency, which also means you can absorb any issues that could possibly drive up costs in your logistics department. . Here are 5 tips to prepare any shipper to master the art of holiday logistics.

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Why the Right Strategy to Managed Inventory Hinges on Clear, Concise Communications

Turvo

A managed inventory depends heavily on teams and leaders that can communicate with each other to avoid operational issues, overstocking, or worse, running out of inventory when the customer is ready to buy. Lower accessorials and surcharges being assessed after shipping.

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

How can companies calculate the right inventory quantity and send it to the right place at the right time with such seasonality involved? Don’t be fooled by the scary mask – it is possible through rigorous supply chain planning, a sufficient inbound and outbound logistics network, and a supporting inventory control system. Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Where will you keep the inventory?

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Third Party Logistics

LeanCor

5 Things You Should Expect From Your Third Party Logistics Provider. The new role of the third party logistics provider will not just be to transport and store, but rather to serve as a trusted partner in the lean journey by identifying problems, implementing solutions, and adding value in global and complex supply chains. The relationship with the third party logistics provider needs to move from transactional to one of long term partnership and commitment.

23 logistics professionals share the #1 way to reduce logistics costs

6 River Systems

According to the 30th Annual State of Logistics Report by the Council of Supply Chain Management Professionals (CSCMP), companies spent $1.64 trillion on logistics and transportation services in the United States in 2018, an increase of 11.4%

Holiday Logistics: 5 Things Any Shipper Can do Now in the Warehouse or DC to Plan & Stay Competitive

GlobalTranz

In the first post , we wrote more about external when we focus on how you can better work with Carriers and also your customers to communicate effectively and manage expectations and operations so no peak season has you unprepared. When you are prepared, typically, you have contingency which also means you can absorb any issues that could possibly drive up costs in your logistics department. . Here are 5 tips to prepare any shipper to master the art of holiday logistics.

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