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A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Here are just a few of the several stats that highlight what we’re talking about: 95% of shoppers will tell others about their negative customer service experiences. Shipping.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

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Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? In other words, filling more orders is great, but it still requires significant use of logistics resources. Think about it; customers want the best deal.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

When the Internet first arrived, the idea of waiting for an extended period to receive a product was great, asserts Gordon Hellberg of Material Handling and Logistics. Consumers are also expecting more of manufacturers and shipping companies.

Tips for Effectively Managing E-Commerce Logistics

Cerasis

Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? Offer multiple shipping options to consumers. E-Commerce Logistic

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

The 9 Key Considerations of an Effective Last Mile Logistics Strategy

Cerasis

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics

Top 15 Logistics Blog Posts of 2014

Cerasis

We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. There are countless number of logistics service providers who offer many different types of broad and niche services.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. A metric is any standard of measurement (number of carriers, inventory turns, average shipment weight, etc.). Selecting the Right Logistics KPIs.

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Defining Your Own Logistics Competitive Weapon

Talking Logistics

For a long time, C-level executives viewed supply chain management, especially the logistics function, as a cost center. What is the impact of Prime’s service offerings, including fast and free shipping, on Amazon’s top-line growth?

How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

Cerasis

Needs for efficient reverse logistics systems continue to increase as e-commerce claims greater market share, and as so many traditionally functioning businesses grow and inevitably incur increasing volume of returns. Need For Reverse Logistics Breeds Opportunity. customer satisfaction.

Inbound Logistics

LeanCor

Planning a Lean Inbound Logistics Strategy. At LeanCor, we refer to our inbound logistics solutions as lean logistics engineering. With lean inbound logistics processes, y ou can control what parts to receive, when to receive them, and in what quantity.

Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This is the first of a two-part series where I will curate and cull information from my 4 decades of experience in logistics cost reduction at various positions in the supply chain. According to the CSCMP's "State of Logistics" Report from 2015, logistics costs now make up over 8% of the GDP.

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

How can companies calculate the right inventory quantity and send it to the right place at the right time with such seasonality involved? Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Where will you keep the inventory?

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Third Party Logistics

LeanCor

5 Things You Should Expect From Your Third Party Logistics Provider. The relationship with the third party logistics provider needs to move from transactional to one of long term partnership and commitment. Reduction of inventory levels.

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Note: Today’s post is part of our new “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Many did it to make use of excess inventory. Free shipping.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

5 Areas of Technology Application to Aid in Logistics Visibility and Communication for en Route Disruptions

Cerasis

We continue our ongoing strategic shipping series by covering how to use technology to provide better logistics visibility. However, simply applying a little bit of technology in transportation, such as a transportation management system rich with the ability to automate and have visibility into shipments and shipping activity, can aid in creating a competitive advantage. Using Technology to Provide Logistics Visibility to Shipments and Communicating en Route Disruptions.

Holiday Logistics: 5 Things Any Shipper Can do Now in the Warehouse or DC to Plan & Stay Competitive

Cerasis

Tomorrow, we will talk more about external when we focus on how you can better work with Carriers and also your customers to communicate effectively and manage expectations and operations so now peak season has you unprepared. Make your Inventory Omni-Channel.

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6 Questions To Ask 3rd Party Logistics Companies for 2015 and Beyond

Cerasis

With an ever-increasing pool of third-party logistics (3PL) providers to outsource shipping needs to, understanding how to select the best 3PL is the difference between reaching your existing customers and gaining a new market share. It’s true: some 3rd Party Logistics Companies exist solely as a conglomeration of intermediaries with connections to the Big 3 Carriers. Less than two decades ago, the concept of 3rd Party Logistics Companies were relatively unknown.

Managing a Third Party Logistics Partnership

The Logistics of Logistics

When you have chosen a 3PL partner, insure that you have an effective Service Level Agreement (SLA) with accompanying Key Performance Indicators (KPIs) to manage the Service Level of the 3PL. If you do not want to start at the 3PL as a contact customer with a SLA/KPIs, you can ship your goods and become a public account. As a contract customer, upfront costs will be a subject of discussion and negotiation.

The Top 6 Reasons to Have a Good Inbound Logistics Program

Cerasis

Most transportation costs in a company arise from inbound logistics cost. If other words, the costs associated with transportation of items from vendors make up the biggest portion of will transportation costs, reports Amy Roach Partridge of Inbound Logistics. Part of the problem lies in misconceptions around inbound logistics, including manual, data-intense processes and added stress. Better Visibility Leads to Effective, More Accurate Inventory Management. Logistic

Employing this S.M.A.R.T. Technique with a Logistics Company to Create Total Stakeholder Satisfaction

Cerasis

Today we continue our series on successfully working with a logistics company, often called a third party logistics company by focusing on how to properly understand the success of the engagement by knowing all the key performance indicators that a shipper could put in place. We will then finalize the series on logistics key performance indicator success management with practical techniques to carry through the academic subjects we've covered thus far. .

Quirks of Australian Logistics

Aborn and Co.

In this episode, Consulting Logistics host, Kyle MacNaught, will chat with Richard Duncan at DKN Supply Chain. In this conversation they will discuss: Shipping Challenges in Australia. When he moved to the mainland he started working for a logistics company called Main logistics.

Holiday Logistics: 5 Things Any Shipper Can do Now in the Warehouse or DC to Plan & Stay Competitive

Cerasis

In the first post , we wrote more about external when we focus on how you can better work with Carriers and also your customers to communicate effectively and manage expectations and operations so no peak season has you unprepared. Make your Inventory OmniChannel.

DC 241

This Week in Logistics News (May 13-17, 2013)

Talking Logistics

UPS App For iPad Advances Suite Of Customer Technology Offerings. FTR Shippers Condition Index notes pending HOS changes could cut productivity ( Logistics Management ). In related news, Maersk downgraded its forecast for ocean shipping demand.

A Case Study in Reverse Logistics Optimization!

Supply Chain Game Changer

Check out What Exactly Is Reverse Logistics? The application of advanced forecasting and planning methodologies improve inventory management in a critical, high-volume repair business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction.

Emerging Options for Omni-Commerce Logistics Strategy

Supply Chain Network

At SCI Logistics in addition to fulfilling millions of e-commerce orders on an annual basis, we also spend a significant amount of time studying the optimal methods of helping our customers serve consumers in Canada. Ship From Distibution Centre. Ship From All Stores.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

What is Logistics Management Software? Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

What is Logistics Management Software? Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

What is Logistics Management Software? Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Increases in obsolete and/or excess inventory.

3 Steps to Achieving Predictive Logistics

Talking Logistics

A reporter recently asked me how, in my view, the shipping industry would make money in the coming years. In the past, growth came from scale: mega-ships, port infrastructure, and buffer. Defining Smarter Logistics. This is the power of predictive logistics. .

This Week in Logistics News (September 14-18, 2015)

Talking Logistics

Lots of supply chain and logistics news this week, so let’s go straight to it… Transplace Acquires M33 Integrated. New Infinea® X from Infinite Peripherals® Expedites Warehouse, Logistics and Supply Chain Operations. Note: Transplace is a Talking Logistics sponsor.