9 Key Topics to Understand to Frame A Shipper’s Mind for Effective KPI Management with a 3PL
OCTOBER 21, 2015
This is the first post in an ongoing series on effective KPI management from third party logistics consultant, Chuck Intrieri, of The Lean Supply Chain. . A service-level agreement (SLA) is a contract between a logistics service provider and a customer that specifies, usually in measurable terms, what services the logistics service provider will furnish. Many logistics service providers will provide their customers with an SLA. All KPIS have metrics to measure.