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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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A Parcel & Freight Shipping Invoice Auditing Guide: What to Expect

Intelligent Audit

Shippers have a lot to focus on to ensure that they provide good customer service through timely, quality deliveries while reducing shipping spend. Meeting these goals takes strategic shipping optimization that carefully weighs customer experience with company needs and goals. But this isn’t the case.

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The Ecommerce Lifecycle with AJ Khanijow

The Logistics of Logistics

Fulfyld’s unique service offering includes the technology and customer service required by direct to consumer brands along with deep expertise in value-added services, product sourcing, and packaging that enables them to become an extension of their customer’s supply chain. About Fulfyld. The Ecommerce Lifecycle .

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Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

GlobalTranz

According to Michael Khalil of Inbound Logistics, primary transportation management challenges in e-commerce include: Increased complexity of shipping strategy. Increased complexity may be the result of additional shipping volume and the use of the freight consolidation and the consolidation program. Faster shipping.

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What Should I Look for in an eCommerce 3PL?

BR Williams Supply Chain Management

If in-house logistics, shipping, and supply chain management are no longer feasible, it may be time to start working with a trusted partner. Be sure to ask about their processes for picking, packing, shipping, and tracking orders. Customer Service. So, where do you begin? Multiple warehousing locations.

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Supply Chain Department – A Typical Structure

SCMDOJO

In essence, a structured supply chain department as described in the blog can help you deliver the right supply chain strategy and goals which helps cost reduction, improve customer service, on-time delivery, and better working capital. Developing and implementing import/export strategies to expand market reach and increase sales.

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A Guide to the Carrier Claims Process

Intelligent Audit

Carrier claims are a standard part of the shipping process, as they provide a way to respond to things that go wrong with shipments. Shippers need to understand what shipping claims are, when to file them fully, and to carry out an efficient method of filing them as part of standard operations. What Is a Shipping or Carrier Claim?