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DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life". MORE
A logistics provider that has the skills and experience to manage a multifaceted omni-channel fulfillment process and can prioritize customer service every step of the way MORE
Distribution logistics includes a wide range of activities. Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders. MORE
Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service. MORE
Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PLThis process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business. MORE
Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics MORE
Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. MORE
Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? E-Commerce LogisticsE-commerce is in the middle of a boom. MORE
Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU. MORE
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation. MORE
We conclude our ongoing series in talking about effective KPI management by giving you a real live Logistics KPIs management case study from Whirlpool's engagement with a logistics service level provider. Whirlpool has not always considered logistics a competitive advantage. MORE
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already. MORE
Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction. MORE
Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . MORE
by Sarah Miller, Business Writer, AF Logistics Online businesses understand that timing can mean everything in the world of supply. Retail Supply Chain Management customer service ecommerce real time retail supply chainThe post The Importance of Real-time Information in Retail Supply Chain Management appeared first on The Network Effect. MORE
The post 5 Critical Challenges in Managing Peak Season Logistics appeared first on MercuryGate International. Blog Capacity Challenges Improve Customer Service Supply Chain Trends Value of a TMS Blog Posts MORE
Three retailers explain how they use logistics and other functions to deliver outstanding customer service MORE
The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation MORE
While The Economist article was referring to consumer data and the big ecommerce players, the same transition is taking place in transportation and logistics. In particular, in the last five years, the emergence of APIs, logistics networks, and analytics have started to unlock value of dat MORE
It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here! MORE
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win MORE
Why do so few businesses have a supply chain strategy? If it’s that important, I suggest that every business should have one that can translate up and down the organisation to fully understand. Besides, it’s not rocket science to put one together! MORE
These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React. MORE
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. MORE
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. And the logistics industry has countless IT solutions. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. MORE
Food & Beverage Industry Logistics Technologies Mobile Technologies Warehouse Management Systems MORE
If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Selecting the Right Logistics KPIs. Determining the right logistics KPIs for your company will depend on your company. Shipper KPIs will be different than logistics providers. MORE
Last mile logistics aren’t notorious for being easy. Avoiding High Volume eCommerce Customer Service Calls appeared first on Convey. As eCommerce sales rise and the […]. The post What’s WISMO? MORE
What is the importance of customer service in logistics? Providing world-class logistics customer service is one of the guiding principles behind our business and carries over to every interaction we have with drivers and customers. MORE
It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain MORE
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win MORE
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization? MORE
We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. There are countless number of logistics service providers who offer many different types of broad and niche services. MORE
Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Blog Logistics Outsourcing Transportation Technology Uncategorize MORE
A recent KANE blog argued the virtues of the invisible 3PL – a provider that operates so seamlessly -- anticipating and proactively solving the inevitable problems and hiccups that occur in any supply chain -- that there’s no need for you as a customer to even think about them on a daily basis. Logistics Customer Service MORE
Zipline Logistics
MARCH 10, 2020
Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .
4WL Consulting
AUGUST 31, 2017
Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Blog Logistics Outsourcing Transportation Technology Uncategorize
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Consumer Goods Logistics
MAY 23, 2019
These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React.
Convey
MAY 29, 2020
Last mile logistics aren’t notorious for being easy. Avoiding High Volume eCommerce Customer Service Calls appeared first on Convey. As eCommerce sales rise and the […]. The post What’s WISMO?
Speaker: Irina Rosca, Founder, sustainSCM and Director of Supply Chain and Customer Success Operations, Helix OpCo
Across industries, 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. When there is so much information in customer feedback, why do supply chain managers leave such expensive insights on the table? Supply chain touches the product from conception until it arrives in the hands of the customer, and sometimes through the recycling process. Join Irina Rosca, Director of Supply Chain and Customer Success at Helix as she walks through the key questions to connecting the supply chain with the voice of the customer.
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. And the logistics industry has countless IT solutions. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation.
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Zipline Logistics
MAY 30, 2019
What is the importance of customer service in logistics? Providing world-class logistics customer service is one of the guiding principles behind our business and carries over to every interaction we have with drivers and customers.
Enchange Supply Chain Consultancy
AUGUST 6, 2018
Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers.
CH Robinson Transportfolio
JULY 1, 2014
Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.
Enchange Supply Chain Consultancy
NOVEMBER 16, 2016
Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PLThis process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business.
Supply Chain Movement
DECEMBER 14, 2015
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.
|
Cerasis
OCTOBER 24, 2017
Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction.
Freightos
MAY 22, 2017
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.
Enchange Supply Chain Consultancy
JULY 30, 2018
Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU.
MercuryGate
OCTOBER 23, 2019
The post 5 Critical Challenges in Managing Peak Season Logistics appeared first on MercuryGate International. Blog Capacity Challenges Improve Customer Service Supply Chain Trends Value of a TMS Blog Posts
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Logistics Viewpoints
MARCH 23, 2015
Food & Beverage Industry Logistics Technologies Mobile Technologies Warehouse Management Systems
DAT Solutions
MAY 25, 2017
DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".
Supply Chain Shaman
AUGUST 11, 2016
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?
Logistics Bureau
SEPTEMBER 17, 2019
Why do so few businesses have a supply chain strategy? If it’s that important, I suggest that every business should have one that can translate up and down the organisation to fully understand. Besides, it’s not rocket science to put one together!
Supply Chain Game Changer
AUGUST 28, 2019
It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!
Cerasis
OCTOBER 2, 2018
Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? E-Commerce LogisticsE-commerce is in the middle of a boom.
Consumer Goods Logistics
FEBRUARY 16, 2017
A recent KANE blog argued the virtues of the invisible 3PL – a provider that operates so seamlessly -- anticipating and proactively solving the inevitable problems and hiccups that occur in any supply chain -- that there’s no need for you as a customer to even think about them on a daily basis. Logistics Customer Service
Inbound Logistics
DECEMBER 15, 2013
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win
The Logistics of Logistics
JANUARY 24, 2013
If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Selecting the Right Logistics KPIs. Determining the right logistics KPIs for your company will depend on your company. Shipper KPIs will be different than logistics providers.
The Network Effect
NOVEMBER 18, 2016
by Sarah Miller, Business Writer, AF Logistics Online businesses understand that timing can mean everything in the world of supply. Retail Supply Chain Management customer service ecommerce real time retail supply chainThe post The Importance of Real-time Information in Retail Supply Chain Management appeared first on The Network Effect.
Cerasis
DECEMBER 29, 2014
We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. There are countless number of logistics service providers who offer many different types of broad and niche services.
Cerasis
OCTOBER 2, 2017
Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics
Supply Chain 24/7
SEPTEMBER 20, 2017
A logistics provider that has the skills and experience to manage a multifaceted omni-channel fulfillment process and can prioritize customer service every step of the way
Cerasis
OCTOBER 29, 2015
We conclude our ongoing series in talking about effective KPI management by giving you a real live Logistics KPIs management case study from Whirlpool's engagement with a logistics service level provider. Whirlpool has not always considered logistics a competitive advantage.
Supply Chain Shaman
JANUARY 8, 2014
. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.
Descartes
FEBRUARY 7, 2020
While The Economist article was referring to consumer data and the big ecommerce players, the same transition is taking place in transportation and logistics. In particular, in the last five years, the emergence of APIs, logistics networks, and analytics have started to unlock value of dat
LeanCor
MARCH 18, 2014
Distribution logistics includes a wide range of activities. Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders.
Inbound Logistics
DECEMBER 15, 2013
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win
Logistics Bureau
JANUARY 19, 2016
It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain
Inbound Logistics
DECEMBER 8, 2015
Three retailers explain how they use logistics and other functions to deliver outstanding customer service
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