The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Blog Logistics Outsourcing Transportation Technology Uncategorize

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Customer Service in Logistics Needs a Shift in Focus

Consumer Goods Logistics

These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React.

What’s WISMO? Avoiding High Volume eCommerce Customer Service Calls


Last mile logistics aren’t notorious for being easy. Avoiding High Volume eCommerce Customer Service Calls appeared first on Convey. As eCommerce sales rise and the […]. The post What’s WISMO?

Why You Should Embed Customer Service Metrics in Your Supply Chain

Speaker: Irina Rosca, Founder, sustainSCM and Director of Supply Chain and Customer Success Operations, Helix OpCo

Across industries, 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. When there is so much information in customer feedback, why do supply chain managers leave such expensive insights on the table? Supply chain touches the product from conception until it arrives in the hands of the customer, and sometimes through the recycling process. Join Irina Rosca, Director of Supply Chain and Customer Success at Helix as she walks through the key questions to connecting the supply chain with the voice of the customer.

Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. And the logistics industry has countless IT solutions. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation.

What “World Class” Logistics Customer Service Should Look Like

Zipline Logistics

What is the importance of customer service in logistics? Providing world-class logistics customer service is one of the guiding principles behind our business and carries over to every interaction we have with drivers and customers.

10 Top Tips To Tip-Top Customer Service in FMCG, Drinks & Pharma

Enchange Supply Chain Consultancy

Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers.

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.

Logistics Outsource Tendering in CEE - Top 7 Hazards

Enchange Supply Chain Consultancy

Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PLThis process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business.

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.

What is the Importance of Customer Service in the Transportation Industry?


Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction.

Freight Forwarding And Digital Customer Service Five Years From Now


Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.

FMCG Co-packing and Re-packing Management

Enchange Supply Chain Consultancy

Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU.

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5 Critical Challenges in Managing Peak Season Logistics


The post 5 Critical Challenges in Managing Peak Season Logistics appeared first on MercuryGate International. Blog Capacity Challenges Improve Customer Service Supply Chain Trends Value of a TMS Blog Posts

A Beer Distributor Leverages the Industrial Internet of Things to Improve Customer Service and Operations

Logistics Viewpoints

Food & Beverage Industry Logistics Technologies Mobile Technologies Warehouse Management Systems

DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

10 Minute Supply Chain & Logistics Strategy

Logistics Bureau

Why do so few businesses have a supply chain strategy? If it’s that important, I suggest that every business should have one that can translate up and down the organisation to fully understand. Besides, it’s not rocket science to put one together!

Food Industry Delivery Trends!

Supply Chain Game Changer

It’s never been easier for food companies to reach their customers. While this tactic expands the chains’s geographic reach and pool of potential customers, it also means that a significant chunk of their delivery operations are not under their control anymore. Subscribe Here!

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Tips for Effectively Managing E-Commerce Logistics


Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? E-Commerce LogisticsE-commerce is in the middle of a boom.

Logistics Customer Satisfaction: Focus on the End Customer

Consumer Goods Logistics

A recent KANE blog argued the virtues of the invisible 3PL – a provider that operates so seamlessly -- anticipating and proactively solving the inevitable problems and hiccups that occur in any supply chain -- that there’s no need for you as a customer to even think about them on a daily basis. Logistics Customer Service

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Visions of Customer Service

Inbound Logistics

Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Selecting the Right Logistics KPIs. Determining the right logistics KPIs for your company will depend on your company. Shipper KPIs will be different than logistics providers.

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The Importance of Real-time Information in Retail Supply Chain Management

The Network Effect

by Sarah Miller, Business Writer, AF Logistics Online businesses understand that timing can mean everything in the world of supply. Retail Supply Chain Management customer service ecommerce real time retail supply chainThe post The Importance of Real-time Information in Retail Supply Chain Management appeared first on The Network Effect.

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Top 15 Logistics Blog Posts of 2014


We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. There are countless number of logistics service providers who offer many different types of broad and niche services.

The 9 Key Considerations of an Effective Last Mile Logistics Strategy


Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics

The High Cost of Poor Customer Service

Supply Chain 24/7

A logistics provider that has the skills and experience to manage a multifaceted omni-channel fulfillment process and can prioritize customer service every step of the way

Logistics KPIs Case Study: Whirlpool’s Supply Chain and Logistics Success Driven by Effective KPI Implementation


We conclude our ongoing series in talking about effective KPI management by giving you a real live Logistics KPIs management case study from Whirlpool's engagement with a logistics service level provider. Whirlpool has not always considered logistics a competitive advantage.

Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.

Data is the New Fuel for Transportation and Logistics


While The Economist article was referring to consumer data and the big ecommerce players, the same transition is taking place in transportation and logistics. In particular, in the last five years, the emergence of APIs, logistics networks, and analytics have started to unlock value of dat

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Distribution Logistics


Distribution logistics includes a wide range of activities. Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders.

Visions of Customer Service

Inbound Logistics

Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win

4 Tips to Reduce Supply Chain Costs Without Sacrificing Service

Logistics Bureau

It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain

Customer Service Superstars And The Winners Are…

Inbound Logistics

Three retailers explain how they use logistics and other functions to deliver outstanding customer service