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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The post Does Perfect Customer Service Make Sense? appeared first on Logistics Viewpoints. In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that.

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Understanding the Canadian Logistics Landscape with Dean Duffin

The Logistics of Logistics

Dean Duffin and Joe Lynch discuss understanding the Canadian logistics landscape. Dean is Co-founder and CEO of Linear Logistics , one of Canada’s fastest growing full-service third-party logistics companies. About Dean Duffin Growing up enjoying the small-town Alberta lifestyle, Dean excelled academically.

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Retail Logistics relies on Omnimodal TMS for Omnichannel Customer Service

MercuryGate

How do shippers and LSPs focus on logistics cost management, improve supply chain resilience, and create a truly orchestrated, transparent value chain that enables real-time reactions to avoid supply chain disruption? The answer lies in your transportation management system.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. The results of the research report How Bad Is the Supply Chain and Logistics Workforce Challenge?

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. The post Does Perfect Customer Service Make Sense? appeared first on Logistics Viewpoints.

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The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . Why Customer Service Matters.