Logistics Viewpoints
JUNE 22, 2022
For example, “maximize revenues within a theoretical facility that had two constraints.” This was a technical process, applied in a fairly simple fashion to an extremely high-level set of examples. It was a sensible and interesting transition from my knowledge base. Then Came Supply Chain Planning.
Logistics Viewpoints
JUNE 22, 2022
For example, “maximize revenues within a theoretical facility that had two constraints.” This was a technical process, applied in a fairly simple fashion to an extremely high-level set of examples. It was a sensible and interesting transition from my knowledge base. Then Came Supply Chain Planning.
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Supply Chain Game Changer
MARCH 30, 2022
For example, if there is a free basic tariff, the Bunq application offers new users 30 days to use the functions of a paid subscription. The development of the knowledge base also contributes to the independent solution of questions. Online payment by bank card and payment, for example, via Apple Pay are not the same thing.
Enterra Insights
JULY 8, 2021
These can be incredibly frustrating for the customer — the dreaded automated phone call, for example, or the mobile app where all you can do is check status but not conduct new transactions. Graça explains, “Many customer support teams rely on knowledge bases to provide answers to commonly-asked questions.
Supply Chain Shaman
MAY 18, 2019
Employee turnover eroded the knowledge base. For example, in many of my clients a well-implemented demand planning solution two decades ago is now degrading the forecast 10-15%. For example, an average, companies evaluate 50% of trade promotions. Employee Turnover. The reason? The sad reality? Why so small?
Enterra Insights
JANUARY 14, 2021
According to a survey by LivePerson, for example, European customers tend to be receptive to chatbots, while more than half (59 percent) of Americans prefer talking to a human over a machine. According to Grossfeld, “Nearly 40% of customers claim that searches within knowledge bases don’t generate the help articles they’re looking for.
Procurement Academy
FEBRUARY 25, 2022
It assumes that everyone is starting with the same knowledge base and wants to learn the same thing, but this is hardly ever the case. This assesses their current knowledge against a set of established competency benchmarks to understand the gap between their current and desired knowledge. This approach has clear flaws.
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