Remove Customer Service Remove Eliminating Excel in Purchasing Remove Transportation
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How Can You Improve Value in Your Supply Chain?

Supply Chain Shaman

” Traditional planning models optimize functional processes to improve cost and customer service. For example, if I improve the cost structure in transportation, procurement, manufacturing and sales independently, what decision support framework decides the right trade-offs? You are right. The reason? What should we do?

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Dancing in the Ring of Fire

Supply Chain Shaman

Each executive has a different perspective on the definition of supply chain excellence, but they are never discussed and aligned. His organization purchased an advanced planning technology from well-known best of breed provider, and the implementation should have been successful, but it was not. What Is The Ring of Fire?

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Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

How Do You Define Excellence? In retrospect, I find that technology is an enabler, but only if we are clear on what defines supply chain excellence. Many believe that an ex-supply chain exec knows the definition of supply chain excellence. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. I admit it.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

Initially, the output was published to procurement to design strategic buying strategies. The focus of the transportation suites was on cost mitigation and price negotiation. Customer service is red. Procurement: Purchase price variance and procurement cost. Over time, this changed. How do they need to shift?

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Supply Chain Resilience. Really?

Supply Chain Shaman

Expand the “FLOW” program for logistics information sharing to forecast transportation flow. The ability of an organization to deliver reliable and consistent results for revenue, margin, customer service, and quality in the face of demand and supply variability. We are not clear on definition.

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Top Supply Chain Challenges for CPG companies in 2023

Logistics Viewpoints

The classical approach involves functional silos, sequential decisions, and Excel and people to render a plan executable. Big data is used to understand a customer’s propensity to buy, the tendency to return, conversion of clicks to orders, demand sensing signals, individualized promotions, etc.