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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. However, books will say that service is actually a lifeline of any business and it usually goes beyond customer satisfaction surveys. One of our readers asked.

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Writing: Working on My Book

Supply Chain Shaman

My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter. Writing a book is a labor of love. It is my second book. To give readers a sneak peek for the book, here I share my interview with Peter. Peter is one of sixty-five companies that I have interviewed for the book. I am behind.

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River of demand

Supply Chain Movement

I am currently halfway through his most recent book called ‘Embrace the Chaos’ about this inevitable transition. I was reminded of his comments about a change of era as I listened to an interesting presentation by Anton van Beek, a board member of the multinational Dow Chemical Company, at a recent sustainability conference.

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Insights from Elemica reveal 2014 Frankfurt

Talking Logistics

Herman Woltjes, Shell Chemicals – “Logistics Execution”. Time Slot Booking/Optimization (aka “Dock Appointment Scheduling”) Delivers Cost and Productivity Savings. “Elemica Logistic Tools in Shell Chemicals,” Herman Woltjes, Shell Chemicals, Elemica reveal 2014.

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Power B2B Networks

Supply Chain Shaman

In figure 1, it is clear in process networks (industries of chemical, pharmaceutical, and food) that there is a significant different in capabilities when companies use B2B Networks versus EDI, Fax, email or spreadsheets. The book is full of the research on building value networks, and as you read it, drop me a line. It is ironic.

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Asking the Right Questions Is The First Step To Drive Supply Chain Excellence

Supply Chain Shaman

Companies that outperform their peer group while driving improvement and driving value (either by price to book or market capitalization) make the winners list. In contrast, Dow Chemical, with thirty-two divisions with interconnected envelope interdependencies, needs global orchestration. It seems easy, right? Trust me; it is not.

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10 Things to Leave Behind When Moving!

Supply Chain Game Changer

Books are heavy, take up a lot of space, and unless you’re an avid reader, you probably have many that you never even open. When deciding what to keep and get rid of during your next move, consider leaving the books behind. There are plenty of places to donate used books, or you could even sell them online or at a garage sale.