Enterra Insights

Customer Service Aided by Cognitive Technologies

Enterra Insights

We’ve all heard the phrase, “The customer is always right.” ” We also know it’s not a truism. Blake Morgan ( @BlakeMichelleM ), a self-described customer experience futurist, explains that the axiom reflects a philosophy more than a truth. She explains, “The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field.

Making Supply Chains Fit for Function

Enterra Insights

With so much being written and discussed about supply chain transformation, it’s good to remind ourselves what supply chain management is fundamentally about. Lora Cecere ( @lcecere ), Founder and CEO of Supply Chain Insights, bluntly states, “The best supply chains are fit for function.”[1] ”[1] She goes on to note that today’s supply chains need leadership not management. She quotes business guru Thomas J.

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Trends 2021: Big Data

Enterra Insights

There is no denying we live in the Digital Age and that data is driving the economy. Back in 2014, Joris Toonders ( @joristoonders ), the entrepreneur behind Yonego, wrote, “Data in the 21st Century is like Oil in the 18th Century: an immensely, untapped valuable asset. Like oil, for those who see Data’s fundamental value and learn to extract and use it there will be huge rewards. We’re in a digital economy where data is more valuable than ever.

Trends 2021: Supply Chain

Enterra Insights

Occasionally, a year comes along to which we gladly bid adieu — 2020 is one such year for many individuals and companies. Irish-American author Stewart Stafford summed up the feelings of many when he wrote, “You don’t need 20/20 vision to see that 2020 is a giant caca burrito getting forced down our throats.” ” The truth is, difficult times often require us to reassess how things are going — and that can be a good thing.

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New Buyer's Guide for Supply Chain Network Design

Many companies are looking to redesign their supply chain network to lower costs, improve service levels and reduce risks in the new year. To do this, teams are finding that they need to perform network assessments more regularly and in-house. Scenario modeling is emerging as a key capability. To help you start 2021 strong, we updated our popular Buyer's Guide for Supply Chain Network Design Software with research insights and learnings.

Industry 4.0 Success Depends on Cognitive Technologies

Enterra Insights

Like other economic sectors affected by the COVID-19 pandemic, the manufacturing sector has had to reevaluate past business strategies to ensure they remain on track to survive and thrive in the post-pandemic environment. Nick McGrane, Managing Director at K3 SYSPRO, asserts cognitive technologies (often referred to as artificial intelligence (AI), machine learning, and/or cognitive computing) will play a central role in manufacturing’s future.

The Holidays Aren’t Over Until the Returns Are Complete

Enterra Insights

It’s almost inevitable you will receive something for Christmas that you don’t want or doesn’t fit. Journalist Kelly Tyko ( @KellyTyko ) writes, “The thoughts that creep up moments after opening an unwanted gift might go something like this: How do I get rid of it? Darn, no gift receipt. What time do stores open tomorrow? Is there anyone I can regift this to?”[1] ”[1] She calls the days after Christmas an “annual return-a-thon.”

Solar Eclipses and Supply Chain Risk Management

Enterra Insights

Today, much of the United States will experience a total solar eclipse. That hasn’t happened for nearly 100 years. Because … Continued. The post Solar Eclipses and Supply Chain Risk Management appeared first on Enterra Solutions. Business Risk Management Supply Chain Enterra Solutions Stephen DeAngelis

Machine Learning and the Modern Business

Enterra Insights

Artificial intelligence (AI) is a frequently heard, and oft misunderstood, buzzword in business circles. Eric Siegel ( @predictanalytic ), a former computer science professor at Columbia University, writes, “A.I. is a big fat lie. Artificial intelligence is a fraudulent hoax — or in the best cases it’s a hyped-up buzzword that confuses and deceives.”[1]

Last Mile Logistic Challenges Increase as Online Sales Soar

Enterra Insights

Last mile logistics are going to be a big story this holiday season. Caila Schwartz ( @CailaSchwartz ) , a senior industry strategist at Salesforce Commerce Cloud, reports, “All the traditional last-mile delivery carriers [like FedEx, UPS and DHL] will run out of capacity at some point in the season. So we anticipate that 700 million packages are actually at risk of being delayed this year.”[1]

Become a Walmart On-Time In-Full Guru With the Ultimate Guide to OTIF!

Information on Walmart’s On-Time In-Full program is scattered, so we’ve put together everything you need to know about OTIF. Download this ebook to get the skinny on OTIF metrics, identifying the root cause of issues, and how to improve your scores!

Digital Transformation Begins at the Top

Enterra Insights

Few, if any, pundits would argue the fact we live in a Digital Age in which data is a highly valued resource. The World Economic Forum has declared data an asset on the same level as gold and oil. Yossi Sheffi ( @YossiSheffi ), the Elisha Gray II Professor of Engineering Systems at MIT, writes, “The well-worn adage that a company’s most valuable asset is its people needs an update. Today, it’s not people but data that tops the asset value list for companies.”[1]

Industry 4.0: Driven by 5G and Cognitive Technologies

Enterra Insights

Some things seem destined to go together; for example, a wink & a smile; bed & breakfast; cookies & milk; and fish & chips. Many pundits assert 5G and cognitive technologies — often referred to as artificial intelligence (AI) — should be added to the list of famous pairs.

Post-pandemic Supply Chains

Enterra Insights

“As countries shut down, stock markets crumble and economic activity slows to a crawl,” writes Yossi Sheffi ( @YossiSheffi ), the Elisha Gray II Professor of Engineering Systems at the Massachusetts Institute of Technology, “it is hard to believe that in a few months the coronavirus crisis may be over.”[1] ”[1] The pandemic may be over; however, consequences of the pandemic will remain.

Trends 2021: Megatrends, Part Two

Enterra Insights

Megatrends, according to Frost & Sullivan analysts, “are transformative, global forces that define the future world with their far reaching impacts on businesses, societies, economies, cultures, and personal lives.”[1] ”[1] They identify twelve areas in which such megatrends can be found: Urbanization, smart technologies, society, connectivity, retail, climate change, energy, economics, infrastructure, healthcare, mobility, and new business models.

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The Five Worst Practices in Procurement

The GEP white paper lists 5 common mistakes that impede the success of procurement professionals. Learn from industry veteran Bill Huber about the wrong and right ways to approach a procurement mandate and why just saving money isn’t enough. Download this report now to learn how to avoid the worst procurement practices.

CPG Firms are Learning to Pivot During the Pandemic

Enterra Insights

Most people are familiar with the old proverb, “Every cloud has a silver lining.” ” The obvious meaning of the proverb is that, in every difficult situation, one can generally find a more hopeful aspect — even if the so-called “silver lining” isn’t immediately apparent. The current cloud in the business world is the global COVID-19 pandemic.

Is Globalization Changing or Dying? Part One.

Enterra Insights

When media outlets like The Economist and Financial Times start publishing eulogies for globalization, you know something has changed on the world stage. Economist journalists bluntly ask, “Has covid-19 killed globalization?”[1] ”[1] They note, “Even before the pandemic, globalization was in trouble. The open system of trade that had dominated the world economy for decades had been damaged by the financial crash and the Sino-American trade war.

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Blockchain Utilization in the Post-pandemic Supply Chain

Enterra Insights

Even though we remain embroiled in the novel coronavirus pandemic, many pundits now feel confident an end is in sight and they are looking to the post-pandemic future. Cathy Morrow Roberson ( @cmroberson06 ), founder and President of Logistics Trends & Insights LLC, understands, as the economy struggles to pull its way out of the economic sinkhole created by the pandemic, there will be tough slogging ahead.

The Pandemic hasn’t Dampened Enthusiasm for Blockchain Technology

Enterra Insights

Two of the most obvious changes in consumer behavior during the novel coronavirus pandemic have been a spike in e-commerce and renewed interest in shelf stable food products.

How Georgia-Pacific Turned Their Supply Chain into a Competitive Advantage

Georgia-Pacific, one of the world's leading manufacturers of tissue, pulp and paper and supplier to top brands like Brawny, Angel Soft and DIXIE, trusts ClearMetal for their supply chain requirements. Read the case study to hear how one company turned the reliability and transparency of its supply chain into distinct competitive advantages.

Enhancing Supply Chain Resilience

Enterra Insights

The late novelist Ayn Rand once wrote, “You can avoid reality, but you cannot avoid the consequences of avoiding reality.” ” The COVID-19 pandemic has highlighted the truth of Rand’s statement. Most business leaders faced the reality of the pandemic fairly quickly and, in most cases, the reality wasn’t pleasant. Some companies discovered their supply chains were not as resilient as they had imagined.

Touchless Black Friday

Enterra Insights

This Black Friday will be like no other. To understand why it will be so different, we need a little history lesson. According to BlackFriday.com , “The term ‘Black Friday’ was coined in the 1960s to mark the kickoff to the Christmas shopping season. Black’ refers to stores moving from the ‘red’ to the ‘black,’ back when accounting records were kept by hand, and red ink indicated a loss, and black a profit.

Transforming Supply Chains During the Pandemic and Beyond

Enterra Insights

The pandemic has forced many companies to rethink their supply chain strategies. However, Shanton Wilcox ( @ShantonW ), U.S. manufacturing lead at PA Consulting, cautions, “Too many companies jump from appetite for change to action without fully evaluating the many ‘whys’ in between. Fully redesigning the supply chain starts with envisioning what it needs to become.

Talking Turkey for Thanksgiving

Enterra Insights

As we approach the Thanksgiving holiday in the United States, one of the things we are thankful for is the food that graces our tables. According to Farok J. Contractor ( @FarokGlobalBiz ), a Distinguished Professor of Management & Global Business at Rutgers University, we can thank the global supply chain for many of the food items we will consume — including the turkey. He’s not just referring to today’s global supply chain, but to historical global supply chains as well.

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Mission Critical: Leveraging Learning Engineering to Drive Digital Transformation

Speaker: Trish Uhl, Founder of Owl's Ledge LLC and the Talent & Learning Analytics Leadership Forum

Digital is disrupting every part of an organization's value chain at a record pace, creating a critical need to transform operations and employees' ways of working. Formal training alone can't keep up; it's often too slow, too generic, inconvenient, inefficient, unduly expensive and lacks or lags methods for measuring business-related effectiveness. Trish Uhl show you how to start leveraging Learning Engineering, a multidisciplinary approach that combines modern technology, data analytics, decision science, learning sciences and change management with human-centered engineering design methodologies to ultimately deliver targeted learning outcomes and business results that keep pace with the business and merge learning into the flow of work and lead Digital Adoption.

The Continuing Journey towards the Digital Supply Chain

Enterra Insights

Supply chain experts David Simchi-Levi ( @davidsimchilevi ) and Edith Simchi-Levi note, “The pandemic has exposed one of the major weaknesses of many supply chains: the inability to react to sudden, large-scale disruptions.”[1] ”[1] This lack of agility is one reason many organizations are looking more urgently at supply chain digital transformation.

Supply Chain Planning is Essential for Ending Up in the Right Place

Enterra Insights

The late, great, hall of fame baseball player Yogi Berra once stated, “If you don’t know where you are going, you’ll end up someplace else.” ” A similar sentiment was provided to Alice during her adventures in Wonderland when the Cheshire Cat told her, “If you don’t know where you are going any road can take you there.” ” Both these sentiments underscore the importance of planning.

The Pandemic has Extended the Holiday Shopping Season

Enterra Insights

By most accounts, we are already a month into this year’s holiday shopping season thanks to the coronavirus pandemic. Retail journalist Daphne Howland ( @daphnehowland ) observes, “To buy more time, the industry is embarking on the holiday season earlier than ever this year, but, despite the respite evident in September, retailers can’t escape the prevailing challenge of the moment — an unprecedented level of uncertainty.”[1]

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As Baby Boomers Retire, Don’t Let Tribal Knowledge Retire with Them

Enterra Insights

The youngest members of the generation known as Baby Boomers are approaching retirement age. If companies allow Baby Boomers’ years of expertise to walk out the door without capturing it, they are losing a valuable asset.

Webinar on Demand: Resilient Supply Chain Network Design

Speaker: Bhomik Jain, Paul van Nierop & Aanand Pandey

Companies around the world are struggling to cope with COVID-19 disruption. Are supply chain networks resilient enough to weather the storm? Watch this webinar to learn about our research findings in the realm of network design and optimization, and uncover the capabilities you need to build resilience and agility.

Omnichannel is the New Black Friday

Enterra Insights

With the prospect of wary consumers remaining reluctant to shop in stores during the upcoming holiday season, online sales began in earnest with Amazon’s October Prime Day. Other large retailers, like Walmart, also announced they were canceling traditional Black Friday sales promotions in favor of season-long, online sales campaigns. Although these efforts don’t discount in-store shopping, they certainly highlight the significance retailers are placing on omnichannel operations.

Pillars Supporting the Digital Path to Purchase

Enterra Insights

Even before the coronavirus pandemic closed physical stores and forced consumers online, they were journeying on the digital path to purchase in increasing numbers. The pandemic only accelerated that trend. “Customers are increasing their appetite for omnichannel commerce as the pandemic continues,” writes journalist Jacqueline Barba ( @JackieBarba1 ). “According to a new global survey of more than 2,500 consumers from Periscope by McKinsey, U.S.

Digital Transformation Means being on the Cutting Edge of Change

Enterra Insights

The term “digital transformation” is found liberally scattered through articles about how businesses are adapting to the digital age. I often wonder, however, if business leaders fully comprehend what transformation means. Jim Tompkins ( @jimtompkins ), Chairman at Tompkins International, writes, “The definition of transformation is the act or process of being transformed.

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Corporate Social Responsibility Efforts: Succor or Sucker?

Enterra Insights

One of the characteristics associated with members of younger generations is their commitment to social causes. Journalist Nicole Schuman ( @Buffalogal ) reports, “Consumer loyalty could shift if brands do not honor their social justice commitments and promises. Forty-two percent of consumers say they would start buying from competitors if brands don’t stay true to their word, according to a new survey from Sprout Social. And it’s not just words that shoppers are looking at.

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The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!