Expert insights. Personalized for you.
The pandemic has increased the importance of customer service and customer experience. In a previous article, I wrote, “As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch.”[1] MORE
Suffering through labor pains normally results in a bundle of joy. MORE
Nearly a decade ago, I wrote a post entitled “ Thirty Years of Supply Chain Management ,” which examined the first in a series of articles written by Kinaxis analysts looking back over the previous thirty years of supply chain management. MORE
Industry 4.0, the nickname given to the Fourth Industrial Revolution, has drawn a lot more attention thanks to the pandemic and the immense number of unfilled jobs in the manufacturing sector. “In essence,” explains Bernardo M. MORE
A score of years ago, my friend Dr. Thomas P.M. MORE
For the past several months, supply chains have received more press than they have in a long time — maybe ever. And it hasn’t been good news. Supply chains are in trouble. MORE
For decades, retailers have dealt with a slew of post-holiday returns. Before the advent of e-commerce, retailers simply beefed up their returns department to deal with the long lines of unhappy consumers returning unwanted ties, ill-fitting clothing, or other unwanted items. MORE
The world runs on electricity. That’s why, in the aftermath of a natural disaster, most news stories report how many households are without electrical power. When people have reliable access to power grids, they sometimes forget that a world powered by electricity is relatively young. MORE
One sure sign that autumn has arrived is the ubiquity of pumpkins in fields, stores, and roadside stands. Have you ever wondered how pumpkin carving — especially the carving of jack-o’-lanterns — became part of the Halloween tradition? MORE
In the age of e-commerce, the digital path to purchase has a side trail called “Returns.” ” Journalist Suzanne Kapner reports, “The share of online purchases that are returned averages 30% or higher, depending on the category, three times the rate in physical stores.”[1] MORE
Back in 2005, when Cyber Monday was first introduced, the digital path to purchase was a lightly trodden offshoot of the traditional consumer journey. Over the years, however, online consumer traffic has steadily increased and the pandemic produced a dramatic spike in online sales. MORE
If data breaches aren’t frightening enough to keep CIOs awake at night, ransomware attacks must surely do the trick. MORE
According to Oxford Languages, an anachronism is “a thing belonging or appropriate to a period other than that in which it exists, especially a thing that is conspicuously old-fashioned.” ” In the Digital Age, many analog processes are quickly becoming anachronistic. MORE
The late Hall of Fame baseball player Yogi Berra is often quoted as having said, “The future ain’t what it used to be.” ” When it comes to the retail sector, he certainly proved accurate. Even before the global pandemic hit, e-commerce sales were on the rise. MORE
In military operations, there is a notion called “the fog of war.” MORE
Closures forced by the coronavirus pandemic coupled with the difficulty some businesses are having finding workers to fill job vacancies have motivated many companies to look more closely at automation. MORE
The bane of e-commerce is the large percentage of purchased items that are returned. As noted in the initial installment of this article, Elise Dopson reports, “Data suggests that 20% of online-bought products are returned, compared to just 9% of items bought in a brick-and-mortar store.”[1] MORE
Revolutions, especially those that succeed, are generally big deals. The Fourth Industrial Revolution (aka Industry 4.0) is no different. MORE
As the 2021 holiday season revs into full swing, supply chain snarls continue to plague seasonal sales. If current supply chain troubles weren’t enough to deal with, the rapid spread of the Omicron variant of the coronavirus has everyone wondering whether living with Covid-19 is the new normal. MORE
Over a century ago, the late English educator Frederick William Hackwood wrote, “Man has to eat to live; and to this primary condition of life he raises no particular objection. Man, indeed, eats and drinks with gusto; and not unfrequently, let it be confessed, without actual necessity.” MORE
For the second straight year, we celebrate the Thanksgiving holiday under the pall of the Covid-19 pandemic. We are also confronting supply chain snarls, climate change, rising inflation, global tension, and political bickering. MORE
How important is customer loyalty? Business consultant Jeffrey Gitomer ( @gitomer ) insists, “Customer satisfaction is worthless. Customer loyalty is priceless.”[1] ”[1] On the other hand, A.G. Lafley, former CEO of Procter & Gamble, and Roger L. MORE
In both the academic and business arenas, there is a lot of buzz about artificial intelligence (AI); however, many computer experts point out that the term applies to so many different techniques it is often meaningless. Eric Siegel ( @predictanalytic ), a former computer science professor at Columbia University, writes, “The much better, precise term would instead usually be machine learning — which is genuinely powerful and everyone oughta be excited about it.”[1] MORE
Most people think of fruit when they hear the term “ripe.” ” So what does it mean when the term is used in a business setting? Vocabulary.com notes, “Ripe means ready. Ripe can also describe something that is not only ready to happen but well-suited for whatever is happening.” MORE
Artificial intelligence (AI) is a controversial subject — made all the more controversial by science fiction writers who often depict dystopian futures in which humans are hunted to distinction by artificial intelligence systems. MORE
A recent episode of CBS’s “60 Minutes” ran a segment on some of the issues involved in the current global supply chain crisis — focusing primarily on U.S. port operations. During the episode, there was plenty of finger-pointing by various stakeholders. MORE
A refrain from a Richard Rodgers and Lorenz Hart song from the Broadway musical “Pal Joey,” could be a tune sung nightly by today’s supply chain managers. It goes: Couldn’t sleep. And wouldn’t sleep. Until I could sleep where I shouldn’t sleep. MORE
For several years, pundits have been eulogizing the end (or irrelevance) of Black Friday sales. MORE
Supply chains are a mess, inflation is on the rise, the pandemic lingers, natural disasters are intensifying, fraud is growing more prevalent, and global tensions are increasing. This is a big problem. MORE
For years now, retailers have been advancing the date for Christmas holiday sales. For decades, holiday sales began after Thanksgiving on Black Friday. In the past few years, however, it has not been unusual to see holiday store displays and sales shortly after Halloween. MORE
Enterra Insights
NOVEMBER 30, 2021
As the 2021 holiday season revs into full swing, supply chain snarls continue to plague seasonal sales. If current supply chain troubles weren’t enough to deal with, the rapid spread of the Omicron variant of the coronavirus has everyone wondering whether living with Covid-19 is the new normal.
Enterra Insights
NOVEMBER 29, 2021
Back in 2005, when Cyber Monday was first introduced, the digital path to purchase was a lightly trodden offshoot of the traditional consumer journey. Over the years, however, online consumer traffic has steadily increased and the pandemic produced a dramatic spike in online sales.
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Enterra Insights
NOVEMBER 22, 2021
Supply chains are a mess, inflation is on the rise, the pandemic lingers, natural disasters are intensifying, fraud is growing more prevalent, and global tensions are increasing. This is a big problem.
Enterra Insights
NOVEMBER 26, 2021
For several years, pundits have been eulogizing the end (or irrelevance) of Black Friday sales.
Speaker: Izaac Moran, Customer Success Manager, FourKites; Glenn Koepke, SVP of Customer Success, FourKites; and featuring interviews with supply chain experts from Dollar Tree and Best Buy
Register for our upcoming webinar to see how savvy retailers including Dollar Tree and Best Buy are leveraging real-time visibility across their end-to-end supply chains in creative ways to drive agility and thrive in today’s unpredictable environment.
Enterra Insights
NOVEMBER 25, 2021
For the second straight year, we celebrate the Thanksgiving holiday under the pall of the Covid-19 pandemic. We are also confronting supply chain snarls, climate change, rising inflation, global tension, and political bickering.
Enterra Insights
NOVEMBER 18, 2021
Suffering through labor pains normally results in a bundle of joy.
Enterra Insights
NOVEMBER 16, 2021
In military operations, there is a notion called “the fog of war.”
Enterra Insights
NOVEMBER 17, 2021
Most people think of fruit when they hear the term “ripe.” ” So what does it mean when the term is used in a business setting? Vocabulary.com notes, “Ripe means ready. Ripe can also describe something that is not only ready to happen but well-suited for whatever is happening.”
Enterra Insights
NOVEMBER 12, 2021
Over a century ago, the late English educator Frederick William Hackwood wrote, “Man has to eat to live; and to this primary condition of life he raises no particular objection. Man, indeed, eats and drinks with gusto; and not unfrequently, let it be confessed, without actual necessity.”
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Ready to learn how to thrive on change? In this eBook, our experts share the 5 key steps to executing Supply Chain n.0 strategies that thrive on change.
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Enterra Insights
NOVEMBER 15, 2021
How important is customer loyalty? Business consultant Jeffrey Gitomer ( @gitomer ) insists, “Customer satisfaction is worthless. Customer loyalty is priceless.”[1] ”[1] On the other hand, A.G. Lafley, former CEO of Procter & Gamble, and Roger L.
Enterra Insights
NOVEMBER 2, 2021
Nearly a decade ago, I wrote a post entitled “ Thirty Years of Supply Chain Management ,” which examined the first in a series of articles written by Kinaxis analysts looking back over the previous thirty years of supply chain management.
Enterra Insights
NOVEMBER 9, 2021
A score of years ago, my friend Dr. Thomas P.M.
Enterra Insights
OCTOBER 27, 2021
For the past several months, supply chains have received more press than they have in a long time — maybe ever. And it hasn’t been good news. Supply chains are in trouble.
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With SAP S/4HANA at the core of your digital transformation, you can empower your supply chain with intelligent process automation, unprecedented visibility, actionable insights and real-time collaboration.
Enterra Insights
NOVEMBER 3, 2021
If data breaches aren’t frightening enough to keep CIOs awake at night, ransomware attacks must surely do the trick.
Enterra Insights
OCTOBER 29, 2021
One sure sign that autumn has arrived is the ubiquity of pumpkins in fields, stores, and roadside stands. Have you ever wondered how pumpkin carving — especially the carving of jack-o’-lanterns — became part of the Halloween tradition?
Enterra Insights
OCTOBER 26, 2021
In the age of e-commerce, the digital path to purchase has a side trail called “Returns.” ” Journalist Suzanne Kapner reports, “The share of online purchases that are returned averages 30% or higher, depending on the category, three times the rate in physical stores.”[1]
Enterra Insights
OCTOBER 22, 2021
The bane of e-commerce is the large percentage of purchased items that are returned. As noted in the initial installment of this article, Elise Dopson reports, “Data suggests that 20% of online-bought products are returned, compared to just 9% of items bought in a brick-and-mortar store.”[1]
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Up your logistics game by empowering your supply chain with AI-powered analytics, real-time collaboration, IoT-enabled track and trace, and cognitive decision-making to achieve digital logistics success. Build your strategy around these 4 critical steps.
Enterra Insights
OCTOBER 21, 2021
For decades, retailers have dealt with a slew of post-holiday returns. Before the advent of e-commerce, retailers simply beefed up their returns department to deal with the long lines of unhappy consumers returning unwanted ties, ill-fitting clothing, or other unwanted items.
Enterra Insights
SEPTEMBER 28, 2021
The pandemic has increased the importance of customer service and customer experience. In a previous article, I wrote, “As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch.”[1]
Enterra Insights
FEBRUARY 4, 2021
In both the academic and business arenas, there is a lot of buzz about artificial intelligence (AI); however, many computer experts point out that the term applies to so many different techniques it is often meaningless. Eric Siegel ( @predictanalytic ), a former computer science professor at Columbia University, writes, “The much better, precise term would instead usually be machine learning — which is genuinely powerful and everyone oughta be excited about it.”[1]
Enterra Insights
OCTOBER 14, 2021
Revolutions, especially those that succeed, are generally big deals. The Fourth Industrial Revolution (aka Industry 4.0) is no different.
Advertisement
Manufacturers are eagerly embracing Industry 4.0 to gain end-to-end supply chain visibility, reduce OpEx spend, improve asset health and accelerate time to market. Explore the 4 strategic pillars that drive successful cognitive manufacturing outcomes.
Enterra Insights
OCTOBER 4, 2021
The world runs on electricity. That’s why, in the aftermath of a natural disaster, most news stories report how many households are without electrical power. When people have reliable access to power grids, they sometimes forget that a world powered by electricity is relatively young.
Enterra Insights
SEPTEMBER 29, 2021
According to Oxford Languages, an anachronism is “a thing belonging or appropriate to a period other than that in which it exists, especially a thing that is conspicuously old-fashioned.” ” In the Digital Age, many analog processes are quickly becoming anachronistic.
Enterra Insights
OCTOBER 13, 2021
Industry 4.0, the nickname given to the Fourth Industrial Revolution, has drawn a lot more attention thanks to the pandemic and the immense number of unfilled jobs in the manufacturing sector. “In essence,” explains Bernardo M.
Enterra Insights
OCTOBER 12, 2021
Artificial intelligence (AI) is a controversial subject — made all the more controversial by science fiction writers who often depict dystopian futures in which humans are hunted to distinction by artificial intelligence systems.
Advertisement
Supply chain leaders face the daunting challenge of delivering cost-effective services against stiff industry competition. Discover why a unified and converged approach will make all the difference in running an efficient and cost-effective supply chain.
Enterra Insights
OCTOBER 7, 2021
The late Hall of Fame baseball player Yogi Berra is often quoted as having said, “The future ain’t what it used to be.” ” When it comes to the retail sector, he certainly proved accurate. Even before the global pandemic hit, e-commerce sales were on the rise.
Enterra Insights
OCTOBER 5, 2021
Closures forced by the coronavirus pandemic coupled with the difficulty some businesses are having finding workers to fill job vacancies have motivated many companies to look more closely at automation.
Enterra Insights
OCTOBER 1, 2021
For years now, retailers have been advancing the date for Christmas holiday sales. For decades, holiday sales began after Thanksgiving on Black Friday. In the past few years, however, it has not been unusual to see holiday store displays and sales shortly after Halloween.
Enterra Insights
SEPTEMBER 8, 2021
A refrain from a Richard Rodgers and Lorenz Hart song from the Broadway musical “Pal Joey,” could be a tune sung nightly by today’s supply chain managers. It goes: Couldn’t sleep. And wouldn’t sleep. Until I could sleep where I shouldn’t sleep.
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